Letter to CMS - Medicaid Managed Care Policies - Agency for ...

Agency For Health Care Administration
Managed Care Organizations
Cultural Competency Plan Review Tool
CULTURAL COMPETENCY PLAN
File # Title Yes or No Reference Comments
7
8
9
The CCP includes a description of the evaluation, its results, the analysis of
the results and interventions to be implemented are described in the annual
CCP submitted to the Agency.
The CCP states how the HMO plans to track and trend any issues identified
in the evaluation and lists interventions to be implemented for improvement
in the provision of services.
The CCP includes an annual evaluation of the effectiveness of the CCP.
The evaluation may include results from the CAHPS or other comparative
member satisfaction surveys, outcomes for certain cultural groups, member
grievances, member appeals, provider feedback and health plan employee
surveys.
Total # Applicable Elements
Total # Compliant Elements
Total Percent Compliant
Managed Care Organizations Page 2
Cultural Competency Plan Review Tool F2_05_10
Florida Medicaid
Y N
Y N
Y N
42 CFR 438.206
CC-VIII.A.4.c.
42 CFR 438.206
CC-VIII.A.4.c.
42 CFR 438.206
CC-VIII.A.4.c.