Hiring of VPN Services for GAIL Agartala

TENDER NO.: GAIL/ND/C&P-MKTG/GT/14/2007
7. Acceptance Tests (AT):
Site Acceptance Tests
On completion of installation, configuration, testing, commissioning of
the solution but before commissioning of the links, GAIL and supplier
will check for the correctness and completeness of the configuration and
completeness in the solution for acceptability.
Complete functionalities will be tested as per the specifications &
functional requirements.
8. Guarantee, warranty and maintenance:
a) The SERVICE PROVIDER will be responsible for the trouble free
operation of all the links.
b) The links shall be used and will be in operation on round the clock basis.
c) There will be at least one land line number, one mobile number, one fax
number and e-mail box id wherein call can be logged in the event of
link/connectivity failure. The penalty will be calculated from the time
call has been logged to the time the logged call is closed upon resolving
the problem. Cumulatively all the down times will be added and the
penalty will be quarterly calculated accordingly.
d) In case of maintenance activities of the equipments installed at various
sites, the same may be carried out with due permission from the concern
authorities. Delay in obtaining permission shall not be considered as any
reason for delay in making the links up.
Service Level Agreement (SLA) terms and conditions for hired
connectivity / link
Guaranteed Service Level
Service provider will provide the guaranteed service level for each
end-to-end link/connectivity on Monthly basis meeting the
following for total contract service period after its acceptance &
commissioning.
o The overall Service Availability shall be more than 99.0%.
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