PictureTel LiveGateway Version 3.1 Online ... - Polycom Support
PictureTel LiveGateway Version 3.1 Online ... - Polycom Support
PictureTel LiveGateway Version 3.1 Online ... - Polycom Support
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installed).<br />
Problem: <strong>LiveGateway</strong> Starts, Then Fails<br />
Use the following checklist to quickly identify and resolve this problem.<br />
Probable Causes:<br />
What You Should<br />
Check and/or<br />
Verify:<br />
Possible<br />
Solutions:<br />
• POST failure.<br />
• POST successful, but card not responding.<br />
• Missing download file.<br />
• Download timeout/possible hardware failure with ISA access.<br />
• Look at <strong>LiveGateway</strong> log file for error messages.<br />
• POST failure: Get a new card.<br />
• POST successful, but card not responding: Try another IRQ.<br />
• Missing download file: Reinstall software.<br />
• Download timeout/possible hardware failure with ISA access:<br />
Try Bootup Board diagnostics. If failure detected, get a new<br />
card. If no failure detected, provide <strong>PictureTel</strong> with server<br />
hardware information.<br />
Problem: <strong>LiveGateway</strong> Starts, Downloads, But Is Not <strong>Online</strong><br />
Use the following checklist to quickly identify and resolve this problem.<br />
Probable Causes:<br />
What You Should<br />
Check and/or Verify:<br />
• LiveManager Application is not active.<br />
• LiveManager Application rejects registration attempt.<br />
• LiveManager not entered during <strong>LiveGateway</strong><br />
configuration.<br />
• Is LiveManager application running?<br />
• Has LiveManager been configured to recognize the<br />
<strong>LiveGateway</strong> server (LiveManager network topology)?<br />
• Has the LiveManager been configured by the<br />
<strong>LiveGateway</strong> configuration utility (via the Gatekeeper<br />
button)?
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