PictureTel LiveGateway Version 3.1 Online ... - Polycom Support

Possible Solutions:
Problem: Can Call In From WAN, Can't Call Out
• Reconfigure ISDN switch settings (MSNs, SPIDs).
Use the following checklist to quickly identify and resolve this problem.
Probable Causes:
What You Should Check
and/or Verify:
Possible Solutions:
• Caller is entering incorrect H.320 dial string.
• Called system is on a restricted network.
• Gateway prefix is not being used.
• SPID, Number type, or Number plan error in ISDN
configuration.
• Verify that the LiveManager and LiveGateway are
configured to use the same Gateway Prefix.
• Verify that ISDN configuration information matches
what is provided by the phone company.
• Verify that you can dial out on the line when plugged
into a "known good" system.
• Try one call at 2x56K channel rate.
• Reconfigure ISDN switch settings (number plan,
number type, SPIDs).
• Activate ISDN logging, send file to PictureTel.
If the troubleshooting procedures do not help you resolve the problem, access the LiveGateway Technical
Bulletins from the Support area of the PictureTel web site at www.picturetel.com. The Technical Bulletins can
be accessed by clicking the Proactive Support link in the Support area of the PictureTel web site.
The Technical Bulletins are documents created by PictureTel Technical Support to supplement existing
publications. Each Technical Bulletin describes a problem, the cause of the problem, and the solution. It is
highly recommended that you visit this site if you encounter a problem. Many times the solution can be found
quickly and easily.
If the information in these Technical Bulletins does not help resolve your problem, then please contact
your PictureTel sales representative. If your sales representative does not provide support, you may
contact PictureTel directly.