PictureTel LiveGateway Version 3.1 Online ... - Polycom Support

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Contacting Technical Support Overview For assistance of any kind, contact your Distributor for support. If you do not know where you purchased your equipment, call PictureTel directly and we will assist or direct you to your appropriate Distributor if applicable. When you call for assistance, please have the following information available: • The serial number of your software. You can find the serial number on the warranty registration card. • The LiveGateway Version number. • Information about your system’s configuration and network. • Any system error messages or error codes. • Symptoms of the problem you are experiencing. Web Page PictureTel’s Web page includes information about the PictureTel Corporation, products, and user groups, as well as Customer Support information. The Customer Support section of the Web site allows customers to access technical support information and worldwide support locations, download software files such as patches and updates, receive email support, and more. To access the PictureTel web site, enter the following URL in your web browser: Ordering Components http://www.picturetel.com To order replacement components, locate the part number, and contact your PictureTel distributor. If your distributor does not provide replacement service, you may contact the PictureTel World Wide Web site (www.picturetel.com) to obtain technical support information, or call PictureTel Customer Service at 1-800- 8PICTEL (800-874-2835). Returning Components To return LiveGateway components: 1. It is important that you RETURN ALL COMPONENTS ACCORDING TO THE DISTRIBUTOR’S INSTRUCTIONS. 2. If returning components directly to PictureTel, you will require a Return Material Authorization (RMA) number. Contact Customer Service at 1-800-8PICTEL (800-874-2835) to obtain the RMA.
3. After receiving the RMA number, wrap the component in an antistatic bag, and pack the component in a shipping container, using bubble wrap if necessary. If possible, use the original PictureTel packaging. 4. If returning the component directly to PictureTel, ship the container to: Customer Service Logistics PictureTel Corporation 100 Minuteman Road Andover, MA 01810 U.S.A. Feedback@pictel.com Copyright © 1998, PictureTel Corporation. All rights reserved.
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PictureTel® LiveGateway Version 3.
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Before You Begin Overview Before yo
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LiveGateway Documentation The LiveG
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• An ISDN protocol Depending on t
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Installing LiveGateway Boards Overv
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Installing the LiveGateway Board El
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• If the "Diagnostics FAILED" mes
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Removing LiveGateway Boards . Elect
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Installing the LiveGateway Software
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Configuring LiveGateway Boards When
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Interface (ISDN BRI Configuration)
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Number Plan NET3 Taiwan Unknown Unk
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this checkbox is enabled (checkmark
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Running the Configuration Utility Y
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Managing LiveGateway from the LiveM
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View Operations Help 3. Choose "Exi
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4. To change the default values for
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• Boards To add more servers, rep
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From the LiveGateway Server window,
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Using the Menu bar The menu bar for
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Fail The Fail status indicates that
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Setting Off Line Status To set the
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Viewing the POST Result To view the
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Using PictureTel LiveGateway Overvi
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2. If no tones are received within
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Managing Operator Station Informati
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Locked Conference Message The Locke
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Menu Bar The LiveGateway Audio Clip
Page 57 and 58: B1 Service DMD DMD B2 Service DMD D
Page 59 and 60: CAT IBA BCHDN 2 BCDN C56 and C64 CT
Page 61 and 62: Access Data EQN 20- 0- 3- 4-, CLOSS
Page 63 and 64: Line Code Digital Subscriber Line (
Page 65 and 66: Line (DSL) Service Provider ID (SPI
Page 67 and 68: Terminal Service Profile Data: - IB
Page 69 and 70: Switch 1 corresponds to the least s
Page 71 and 72: 3C0 3E0 0 X 1 X X X X 0 X 1 X X X X
Page 73 and 74: Date and Time The date is the month
Page 75 and 76: 0x0402 0x0403 0x0404 0x0500 0x0501
Page 77 and 78: 0x042C 0x042D 0x042E 0x042F Warning
Page 79 and 80: Major Alarm Messages The following
Page 81 and 82: 0x0384 0x0385 0x0386 0x0387 0x0388
Page 83 and 84: 0x0495 0x0496 Failed to get CP's us
Page 85 and 86: 0x0595 0x0596 0x0597 0x0598 0x0599
Page 87 and 88: 0x80A3 0x80A4 Audio DSP Download Fa
Page 89 and 90: 4 5 Send special information tone M
Page 91 and 92: 29 Facilities rejected 30 (address
Page 93 and 94: 55 57 58 62 63 65 66 69 70 79 Incom
Page 95 and 96: 90 Non-existent CUG 91 95 96 97 98
Page 97 and 98: Using LiveManager to Troubleshoot L
Page 99 and 100: To perform a Loopback Test on a Liv
Page 101 and 102: 1. Open the LiveGateway server from
Page 103 and 104: 0x55 Conflict Shared Memory DSPs an
Page 105 and 106: installed). Problem: LiveGateway St
Page 107: Possible Solutions: Problem: Can Ca
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