PictureTel LiveGateway Version 3.1 Online ... - Polycom Support
PictureTel LiveGateway Version 3.1 Online ... - Polycom Support
PictureTel LiveGateway Version 3.1 Online ... - Polycom Support
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Contacting Technical <strong>Support</strong><br />
Overview<br />
For assistance of any kind, contact your Distributor for support. If you do not know where you purchased your<br />
equipment, call <strong>PictureTel</strong> directly and we will assist or direct you to your appropriate Distributor if applicable.<br />
When you call for assistance, please have the following information available:<br />
• The serial number of your software. You can find the serial number on the warranty registration card.<br />
• The <strong>LiveGateway</strong> <strong>Version</strong> number.<br />
• Information about your system’s configuration and network.<br />
• Any system error messages or error codes.<br />
• Symptoms of the problem you are experiencing.<br />
Web Page<br />
<strong>PictureTel</strong>’s Web page includes information about the <strong>PictureTel</strong> Corporation, products, and user groups, as<br />
well as Customer <strong>Support</strong> information. The Customer <strong>Support</strong> section of the Web site allows customers to<br />
access technical support information and worldwide support locations, download software files such as patches<br />
and updates, receive email support, and more.<br />
To access the <strong>PictureTel</strong> web site, enter the following URL in your web browser:<br />
Ordering Components<br />
http://www.picturetel.com<br />
To order replacement components, locate the part number, and contact your <strong>PictureTel</strong> distributor. If your<br />
distributor does not provide replacement service, you may contact the <strong>PictureTel</strong> World Wide Web site<br />
(www.picturetel.com) to obtain technical support information, or call <strong>PictureTel</strong> Customer Service at 1-800-<br />
8PICTEL (800-874-2835).<br />
Returning Components<br />
To return <strong>LiveGateway</strong> components:<br />
1. It is important that you RETURN ALL COMPONENTS ACCORDING TO THE DISTRIBUTOR’S<br />
INSTRUCTIONS.<br />
2. If returning components directly to <strong>PictureTel</strong>, you will require a Return Material Authorization (RMA)<br />
number. Contact Customer Service at 1-800-8PICTEL (800-874-2835) to obtain the RMA.