PictureTel LiveGateway Version 3.1 Online ... - Polycom Support
PictureTel LiveGateway Version 3.1 Online ... - Polycom Support
PictureTel LiveGateway Version 3.1 Online ... - Polycom Support
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Using The <strong>LiveGateway</strong> Event Log<br />
Overview<br />
<strong>LiveGateway</strong> stores informational messages, tracking messages, warning messages, and error messages in an<br />
event log. The information in the event log helps you to monitor <strong>LiveGateway</strong> traffic. The event log can be<br />
viewed using the <strong>LiveGateway</strong> configurator or any application which is capable of displaying a text file, such as<br />
Notepad.<br />
You can also view and manage <strong>LiveGateway</strong> from the LiveManager console via the <strong>LiveGateway</strong> SNMP<br />
Manager. From the <strong>LiveGateway</strong> SNMP Manager window you can access <strong>LiveGateway</strong> Servers and:<br />
• View <strong>LiveGateway</strong> statistics<br />
• Perform diagnostic tests<br />
• View settings<br />
ISDN Cause Codes are also placed in the event log. Whenever the ISDN network disconnects (or rejects) a call,<br />
it generates a Q.931 Cause Code. This code message is placed into the <strong>LiveGateway</strong> Event Log so that the<br />
message will be printed out and available to the administrator for help in troubleshooting<br />
installation/configuration issues and diagnosing ISDN line problems.<br />
Viewing the Event Log to Troubleshoot <strong>LiveGateway</strong><br />
The event log file is named tmmddyy.log. A new event log is created for each day of operation. It contains<br />
event codes, event categories, and text descriptions for messages. Open tmmddyy.log and locate the code and<br />
category for your problem. Find that same event code in the appropriate table contained in Using the<br />
<strong>LiveGateway</strong> Event Log Information to locate the possible cause and the possible solution.<br />
Location of Event Log<br />
The <strong>LiveGateway</strong> event logs are located in the directory where <strong>LiveGateway</strong> was installed. This directory can<br />
be shared so that client PCs can map it to a local drive, enabling remote viewing of the logs.<br />
Event Log Format<br />
Each line in the event log is a unit of information. The following is a sample line from a event log