PictureTel LiveGateway Version 3.1 Online ... - Polycom Support

Managing Operator Station Information
You can specify a LiveLAN user, or another H.323 client that supports call transfer, as an operator station to
transfer incoming calls from H.320 terminals to their destination LiveLAN clients. LiveGateway uses operator
assistance for calls dialed through an ISDN WAN to a LiveLAN client if:
• The calling H.320 terminal does not have Dual-Tone Multiple Frequency (DTMF) capability.
• The caller does not know the H.323 Terminal ID.
Calls that are operator-assisted are passed directly to a LiveLAN client designated as the operator station in
LiveManager’s operator station mapping file. If an operator station is not specified, the call is disconnected. If
an operator station is specified, an operator answers the call, asks the caller for the name or ID number of the
recipient LiveLAN client, and transfers the call to the appropriate LiveLAN client by using LiveLAN’s call
transfer feature.
You can add and change an operator station. To make a LiveLAN client the operator station, specify the
Terminal ID of the LiveLAN client in the LiveManager operator station mapping file.
Adding an Operator Station
To add an operator station:
1. Click the Operator Station... button located in the Gateway area of the LiveManager Console
window. The Add Operator Station dialog box appears.
2. Enter the ID of the H.323 Terminal client you want to designate as the operator station.
3. Click OK.
Changing an Operator Station
To change the LiveLAN client designated as the operator station:
1. Click the Operator Station... button located in the Gateway area of the LiveManager Console
window. The Modify Operator Station dialog box appears.
2. Enter the ID of the H.323 Terminal client you want to designate as the operator station.
3. Click OK.
Using the LiveGateway Audio Clip Recorder
The LiveGateway Audio Clip Recorder utility is installed automatically during the LiveGateway software
installation process, and is accessible from the LiveGateway Group on the Windows NT Taskbar. Use this
program when you want to customize any of the seven audio clips (messages) used by the LiveGateway
automated attendant. The LiveGateway automated attendant provides call status feedback to a calling H.320
system.