PictureTel LiveGateway Version 3.1 Online ... - Polycom Support
PictureTel LiveGateway Version 3.1 Online ... - Polycom Support
PictureTel LiveGateway Version 3.1 Online ... - Polycom Support
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
Possible Solutions:<br />
• Start LiveManager application.<br />
• Add <strong>LiveGateway</strong> server network information to<br />
LiveManager network topology.<br />
• Configure LiveManager via the <strong>LiveGateway</strong><br />
configuration utility.<br />
Problem: <strong>LiveGateway</strong> <strong>Online</strong>, But Can't Make Or Receive Calls<br />
Use the following checklist to quickly identify and resolve this problem.<br />
Probable Causes:<br />
What You Should<br />
Check and/or Verify:<br />
Possible Solutions:<br />
Problem: Can Call Out To WAN, Can't Call In<br />
• ISDN line inactive.<br />
• ISDN configuration error.<br />
• ISDN software error.<br />
• Look in the <strong>LiveGateway</strong> log to see the ISDN status.<br />
• Collect ISDN installation information, switch type,<br />
number type, number plan, SPIDs and MSN<br />
information.<br />
• Does the ISDN configuration information match the<br />
line provisioning information?<br />
• Are you able to verify line in "known good" system?<br />
• If ISDN link is DOWN, verify wiring. Otherwise,<br />
contact phone company.<br />
• Consult manual for default ISDN switch settings.<br />
Use the following checklist to quickly identify and resolve this problem.<br />
Probable Causes:<br />
What You Should Check<br />
and/or Verify:<br />
• Improperly configured MSN or SPIDs.<br />
• Caller is trying the wrong number.<br />
• Verify that your MSN or SPID information matches<br />
what is provided by the phone company.<br />
• Verify that you can call into the line when plugged<br />
into a "known good" system.