PictureTel LiveGateway Version 3.1 Online ... - Polycom Support

NOTE: This utility (and associated files) may also be copied from the "Tools\GwSnd Recorder" directory of
the Installation CD-ROM to another PC running Windows 95 or NT. This may be necessary if the LiveGateway
Server is not equipped with audio record and playback capabilities.
Audio Clips
The seven automated attendant audio clip types customizable from the LiveGateway Audio Clip Recorder
include:
• Welcome
• Connect
• Busy
• No Answer
• Unrecognized or Invalid
• Operator
• Locked Conference
Welcome Message
The Welcome message is played to the H.320 system caller by the LiveGateway automated attendant when the
initial call is received by LiveGateway. The message tells the caller that he/she has reached the LiveGateway
automated attendant. The message then explains to the caller how to place the call and how the call is processed
and directed by LiveGateway.
Connect Message
The Connect message is played to the H.320 system caller by the LiveGateway automated attendant when the
call connection is being established.
Busy Message
The Busy Message is played to the H.320 system caller by the LiveGateway automated attendant when the call
can't be completed because the number (extension) being called is busy.
No Answer Message
The No Answer message is played to the H.320 system caller by the LiveGateway automated attendant when
the number being called doesn't respond and the call is not answered.
Unrecognized or Invalid Message
The Unrecognized or Invalid message is played to the H.320 system caller by the LiveGateway automated
attendant when the number that the caller entered is not recognized by LiveGateway.
Operator Message
The Operator message is played to the H.320 system caller by the LiveGateway automated attendant when the
caller is being transferred to the operator.