SafeCom Go HP Administrator's Manual D60701

6 Troubleshooting
6.3 SafeCom Go HP software installation
If you experience problems installing the SafeCom Go HP on the device using
SafeCom Administrator (3.3), you should check the following:
� Check that the printer has the required level of HP firmware (1.2). Older
HP firmware may not allow enough resources for SafeCom Go HP to
function properly. The latest firmware can be downloaded from
www.hp.com.
� If the printer appears in SafeCom Administrator with the MAC address
111badadd111 it is because SafeCom Go HP was unable to obtain the
printer’s correct MAC address. Delete the device in SafeCom
Administrator and check the SNMP Settings on the HP EWS (3.6.10) and
register the printer again (3.6.3).
� If no SafeCom Go menus (icons) appear in the printer’s control panel
after the printer has been restarted (and you have waited 10 minutes), it
could be because the SafeCom Go HP Flash Memory Card is in the slot
marked FIRMWARE SLOT or SYSTEM CODE. Please move the SafeCom Go
HP Flash Memory Card to another available slot and install the SafeCom
Go HP software again (3.3).
� If Error authorizing! is reported when sending the SafeCom Go HP Loader
(*.b49) to the printer it is because the printer is not connected to the
network.
� If Authorization failed. Access denied! is reported when sending the
SafeCom Go HP Loader (*.b49) to the printer it is because either no
password is set or the password is wrong (3.6.6).
� If Download Failed. Login Error is reported it is because the specified
username and password is wrong. The username MUST be admin (all lower
case) and the password must be specified in the right case (3.6.6).
� If Loading failed! is reported when sending the SafeCom Go HP Software
(*.b89) to an HP LaserJet 9040mfp, 9050mfp or 9500mfp it can be
because the IP address of the DNS server is either not specified in the
printer or wrong. Please verify that the IP address is either 0.0.0.0 or
pointing to a valid DNS Server (3.6.8). If the IP address does not take
effect try to set it via the control panel. If the printer is an HP Color
LaserJet 4650 or 5550 without hard disk SafeCom Administrator may
report Loading failed! Just ignore this, wait a minute and refresh the
status in SafeCom Administrator. If SafeCom Administrator continues to
report Awaiting code, restart the printer and try again.
� If Authorization failed. Bad response! is reported when sending the
SafeCom Go HP Loader (*.b49) to the printer it is most likely because
encryption is enabled for all web communication. Please uncheck Encrypt
All Web Communication on the printer (3.6.5). Alternatively it might be
because the printer’s Embedded Web Server is not responding. Try to
power the printer off and on.
� Verify that the printer’s configuration page says that Write Protect is
Disabled for the disk and the SafeCom Go HP card slot and File System
Access is Enabled for PJL. These settings are controlled via HP Web
Jetadmin (Configuration category: File System).
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