NATS-Annual-Report-2015

Annual Report and Accounts 2015 | NATS Holdings Limited
Strategic Report 23
Key performance
indicators
We adopt a number of financial and non-financial Key
Performance Indicators (KPIs) that enable us to track
progress against our business plan objectives and which are
relevant to the different activities of our principal operating
subsidiaries: NERL and NATS Services. For NERL, KPIs
are largely aligned with the SES key performance areas
ensuring management focus on meeting safety, service
quality, environmental and cost efficiency targets. For NATS
Services, the focus of management is on safety, customer
service and on growing the business profitably. A number
of the metrics are also used to set targets for remuneration
purposes and so align incentives with business objectives
and strategy.
NATS’ actual performance relating to financial and non-financial KPIs
Description As at 31 March 2015 As at 31 March 2014
Financial KPIs
Profit before tax: NATS group £200.3m £157.5m
NERL £172.7m £133.9m
NATS Services £27.9m £23.3m
Non-financial KPIs
Safety: NATS group KPI
10% reduction in Weighted SSE Index over CP3, all events
(cumulative % reduction)
40% 21%
Category A or B Airprox 1 attributable to NERL or NATS Services 1 1
Service performance and resilience:
NERL KPIs
T1: Average delay (seconds per flight, calendar year) 2.2 5.2
T2: Impact score (weighted seconds per flight, calendar year) 4.2 3.8
T3: Variability score (weighted seconds per flight, calendar year) 195.2 3,784.4
T4: 3 Dimensional Flight Efficiency Metric (3Di) score (calendar year) 23.2 23.7
Customer satisfaction score (%) 84% 83%
NATS Services KPIs
Average delay per flight (seconds, financial year) 0.2 0.1
ATC service delivery events (number) 7 8
ATC asset non-availability (hours) 20 15
Environmental performance: NATS group KPI
4% enabled CO 2
reductions by 31 December 2014
(cumulative % reduction vs 2006 baseline)
4.3% 2.2%
1
defined in the Safety section of the Strategic Report
Strategic Report