Installation Manual

Controlled services
Number of active Automatic Call Distribution
agents
Automatic Call Distribution statistics
module
Relevant
software
version
From R3
Values in
limited
mode
5, 10, 20, or
32 depending
on license
Modularity Max Hardware
extension
0 32 NO
From R3 closed open YES
Number of agent applications From R3 0 +1 32 NO
Number of supervisors From R3 0 +1 8 NO
RCM From R9.0 closed open NO
MANAGED SERVICES
PROXY H323 From R3 closed open NO
MY TEAMWORK
Version From R6.1 IGNORED BY THE SYSTEM
Number of audio ports
Number of data ports
MOBILITY ON GSM
Number of mobiles of any type
(MCE+NCC+My IC Mobile for iPhone
or My IC Mobile for Android)
Number of MCE mobiles (Windows)
Number of NCC mobiles (Nokia)
My IC Mobile users (same license
used for both iPhones and Android
phones)
Number of SIP Companions (for My
IC Mobile in SIP mode)
SERVICES OVER IP
For R7
IGNORED BY THE SYSTEM
from R8.1 0 1 50 No
from R9.1 0 1 50 No
Number of Fax server ports From R7 IGNORED BY THE SYSTEM
Number of Open SIP phones From R8.1 0 1 20 (R8)
60 (R8.1)
120
(R9.0)
Codec Pass-Through From R8.1 closed open No
UNIVERSAL DIRECTORY ACCESS (UDA)
LDAP service From R8.1 closed open No
No
3.3.2 Services controlled by the “CTI” software key
The following table lists the functions controlled by the "CTI" software key.
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