Nkomazi Local Municipality 20 - Co-operative Governance and ...

4. MUNICIPALITY’S CORE VALUESThe Nkomazi Local Municipality subscribes to the following core values: Accountability; Good Governance; Transparency; Integrity; and Responsiveness.5. NKOMAZI MUNICIPALITY SERVICE STANDARDSIn achieving the vision and mission of the Nkomazi Municipality, the officials in the Municipality commit and pledgethemselves to the following:Observe and practice all the “batho Pele”principles.ConsultationCitizens should be consulted about the level and quality of the public services they receive and, wherever possible,should be given a choice about the services that are offeredAccessAll citizens should have equal access to the services to which they are entitledCourtesyCitizens should be treated with courtesy and consideration.InformationCitizens should be given full, accurate information about the public services they are entitled to receive.Openness and transparencyCitizens should be told how national and provincial departments are run, how much they cost, and who is in charge.RedressIf the promised starndard of service is not delivered, citizens should be offered an apology, a full explanation and aspeedy and effective remedy; and when complaints are made, citizens should receive a sympathec, positive response.Value for moneyPublic service should provided economically and efficiently in order to give citizens the best possible value for moneyEncouraging innovation and rewarding excellenceCitizens should be provided excellent services. Efforts of staff that perform in providing customer services should berecognised and be rewarded appropriately.Customer impactPublic servants should involve wide community in discussion about future developments of public serviceIntegrated and coordinated approachPublic service should involve all relevant stakeholders within and outside government to ensure well-focused,coordinated and integrated public service.Commit ourselves to ensuring that we render good and excellent service to the clients and community we serve,thereby ensuring that we contribute towards the alleviation of poverty.Respond to all correspondence within 7 working days from the date of receiptService delivery related complaints will be attended to within 24 hours.Answer telephones in a professional manner and within three rings.Promote, protect and uphold the image of the institution in a royal manner.Work within the parameters of the Constitution of the Republic of South Africa, and other legislation related tolocal.NKLM Integrated Development Plan 2012_2013 14