Final Facilitator Guide - EngenderHealth

Section 54. Summarize the game activity by explaining thatA good relationship with a peer is often based not onlyon what the peer hears, but also on what he or sheobserves and senses about the peer educator.Facilitator’s Guide3Adherence to Treatment for HIV5. Explain that another effective communication skill is verbalencouragement. This lets the client know that the provider isinterested and paying attention. Ask participants to give examplesof things that providers can say to encourage a client as she or heis talking. Examples include :• Yes• I see• Right• OK• Really? Tell me more about that.• That’s interesting.6. Part of verbal encouragement involves asking open-endedquestions. These require that the person answering the questionmust reply with a full answer rather than a simple “yes” or “no.”Questions that only require a “yes” or “no” are called closedquestions. Provide an example of the difference:Closed question : Do you want counseling?Open-ended question: What can I do to help you today?84