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ProblemTreatmentUnable to obtain desired printresults.Cause 1Verification 1Action 1Cause 2Verification 2Action 2The print language of the printer and that of the printer driverare different.Check the print language set up for the printer and that for theprinter driver for Macintosh.Ensure that PostScript and AdobePS are set up as the printlanguage for the printer and printer driver respectively.If the print language of the printer is the dump mode, the printdata sent from the Macintosh will be output in hexadecimalnotations.The printer driver which came with the printer is not set up onthe Macintosh. A printer driver of another maker has beenused instead.Check the installation procedure for the printer driver whichcame with the printer again and confirm that the printer driver isinstalled on the Macintosh.Check that the printer driver which came with the printerappears in the Chooser.If garbled characters are still printed after the printer driver forthe printer has been selected, contact our Customer SupportCenter.If a printer driver of another maker is used, the printer may notprint properly.The printer is not connected. Cause 1 On the Macintosh, the printer is not selected correctly in theChooser. Or, the printer is processing another job.Verification 1 Check that the printer is selected correctly on the Macintosh.If the printer is processing another job, the job must becompleted before the printer can be connected.Action 1 If the printer is still not connected though it is selectedcorrectly and is not processing another job, check thefollowing causes.Cause 2 The EtherTalk port of the printer is set to [Disable].Or, the Start/Stop setting for EtherTalk has been set to off bythe PostScript command.Or, the printer is in the offline status.Verification 2 Check that the port used is set to [Enable] and that the Start/Stop setting is set to [Start].Check whether “Off-line” is displayed on the printer controlpanel.Action 2 If the printer still cannot be connected although all the aboveconditions are normal, contact our Customer Support Center.74 11 Troubleshooting
ProblemAlthough it is connected, the printerdoes not print.“Please reboot printer” is displayedon the printer control panel.Cause 1Verification 1Action 1Cause 2Verification 2Action 2Cause 3Verification 3Action 3CauseVerificationActionTreatmentThe printer is in the offline status.Check whether “Off-line” is displayed on the printer controlpanel.Press the button.The print language of the printer and that of the printer driverare different.Check the print language set up for the printer and that for theprinter driver for Macintosh.If the print language of the printer and that of the printer driverare different, set the same language for them. If the problemremains, check the following causes.After the Macintosh was connected to the printer, the power tothe printer was shut off.Or, paper jam has occurred in the printer.Or, the network is faulty.Check that the printer is switched on.Select the printer again from Macintosh and reprint.If the problem remains, contact our Customer Support Center.The AppleTalk function of the printer has failed.Switch off the printer, then switch it on again.If “Please reboot printer” still appears on the printer controlpanel, contact our Customer Support Center.11.4 Using EtherTalk 75
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DocuPrint 240A/340ANetwork Print En
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PrefaceThank you for choosing this
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ContentsPreface....................
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11 Troubleshooting.................
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Conventions11. TroubleshootingThis
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2 Printing Using TCP/IP Direct Prin
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Installing the Printer DriverThe pr
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5. When the installation is complet
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7. On the [Details] tab of the [Pro
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Set Up ProcedureThe setting procedu
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2. Click [Install Printer Driver].3
Page 23 and 24: Creating a Shared PrinterCreate a s
Page 25 and 26: Set Up ProcedureThe setting procedu
Page 27 and 28: 5 Printing Through SMB5.1 Installat
Page 29 and 30: 3. For Windows 95/Windows 98/Window
Page 31 and 32: Item Remarks Value Factory defaultR
Page 33 and 34: 9. Open [Network Neighborhood] from
Page 35 and 36: IPX/SPX Frame TypesThe printer supp
Page 37 and 38: • With Windows NT/Windows 2000/Wi
Page 39 and 40: Set Up ProcedureThe setting procedu
Page 41 and 42: Examples of Settings for SunOS 4.1.
Page 43 and 44: 3. Registering a logical PostScript
Page 45 and 46: Job NumberThis option specifies the
Page 47 and 48: 7.4 Printing (HP-UX/Solaris)This se
Page 49 and 50: Inquiry (lpstat)The “lpstat” co
Page 51 and 52: Selecting a Paper Output TrayThe fo
Page 53 and 54: PrintingTo specify the output forma
Page 55 and 56: 9 Network Utility Software9.1 IP Ad
Page 57 and 58: 10 Precautions and Limitations10.1
Page 59 and 60: Printing From UNIXTake note of the
Page 61 and 62: When SMB Spool Is Set to [Off] (Non
Page 63 and 64: Setting Up the ServerFor NDSTake no
Page 65 and 66: 11 Troubleshooting11.1 Using TCP/IP
Page 67 and 68: When Using UNIXThe Printer Is Not P
Page 69 and 70: Cannot Delete Documents From the Pr
Page 71 and 72: The print type is incorrect.The set
Page 73: 11.4 Using EtherTalkThis section pr
Page 77 and 78: Customer Response SheetDocuPrint 24
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