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WINTER 2012 - National Association of Schools of Public Affairs and ...

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Pamela A. Gibson <strong>and</strong> Pamela Trump Dunning<br />

APPENDIX A<br />

eTROY Faculty Expectations for Teaching Online<br />

GENERAL EXPECTATIONS FOR ONLINE INSTRUCTORS<br />

��Deliver courses in a pr<strong>of</strong>essional <strong>and</strong> organized manner, <strong>and</strong> interact<br />

with students in a constructive <strong>and</strong> encouraging manner.<br />

��Always be responsive to student contributions <strong>and</strong> requests,<br />

following expectations set forth in the syllabus.<br />

��Best Practices indicate that instructors should log in to their<br />

Blackboard courses on a daily basis in order to respond to student<br />

inquiries, monitor student progress, engage in student activities,<br />

<strong>and</strong> so on. eTROY recommends at the minimum logging in every<br />

48 hours. If an instructor has not logged into his or her Blackboard<br />

courses over a 72-hour period, a reminder e-mail will be sent to their<br />

troy.edu e-mail account. Should another 24 hours pass, amounting<br />

to a total <strong>of</strong> 96 hours (4 days) without having the instructor log into<br />

their Blackboard courses, the academic supervisor will be notified to<br />

provide oversight.<br />

��Remember: Students expect faculty to be accessible <strong>and</strong> provide<br />

timely feedback. Responsiveness <strong>of</strong> this nature also contributes to the<br />

overall sense <strong>of</strong> instructor presence.<br />

��Instructors should respond to student questions within 24–48 hours.<br />

This includes any e-mails, discussion board questions, <strong>and</strong> voicemail.<br />

��Instructors must inform the learner as to when they can expect a<br />

response if the instructor cannot provide a detailed response within<br />

24–48 hours.<br />

��Encourage participation by all students.<br />

��Quickly identify <strong>and</strong> address problems with access to course content<br />

or the technology environment.<br />

��Communicate to students when they can expect to receive graded<br />

feedback on assignments <strong>and</strong> exams. Best practices recommend<br />

that instructors grade <strong>and</strong> submit feedback within two business<br />

days <strong>of</strong> receipt whenever possible. eTROY recommends a 3–5 day<br />

turnaround time for grading <strong>and</strong> student feedback/posting grades.<br />

��Contribute toward the continuous improvement <strong>of</strong> their courses<br />

through feedback received from student evaluations, quality<br />

assurance course reviews, <strong>and</strong> program reviews.<br />

COURSE DESIGN EXPECTATIONS<br />

��Develop a comprehensive course syllabus using the eTROY<br />

St<strong>and</strong>ardized Course Syllabus format <strong>and</strong> designed around one<br />

or more required textbooks or cases. Instructors receive as much<br />

224 Journal <strong>of</strong> <strong>Public</strong> <strong>Affairs</strong> Education

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