Gigabit December 2018

BROWN-FORMAN
142
We view data and analytics as playing
a significant role in our future successes.”
Over the past decade, technology has
undoubtedly revolutionized the customer
experience. With a few swipes and taps
of our devices, we can get the goods and
services we want when we want them.
Today’s consumers expect their experience
to be seamless and indeed today’s
workforces are no different.
“Just like we want to understand the
expectations of our consumers, we also
want to understand the expectations
our employees,” Nall adds. “Our
employees expect a consumer-like
experience.” Making working life
simpler for staff in over 160 countries
is not an easy feat, but by leveraging
trailblazing technologies and
processes Brown-Forman is
hoping to bridge geographical
gaps and bring its teams
closer together.
“Whether it’s regarding
their paycheques, their
communications or their
training, we want to make
sure that it’s delivered
seamlessly and that our
employees have a great
DECEMBER 2018