Gigabit December 2018

SANTANDER
206
ALL ABOUT THE DATA
Gathering as much data as possible can help
to improve this customer journey – but only
if the right tools are in place to make use of
it. “Data gives us the ability to analyse and
understand how our customers interact
with us, so we can design processes more
effectively,” Pearson explains.
Within Santander too, it’s the data that makes
the difference. “Big data has been absolutely
transformational to us as an organisation. We
partner with Cloudera to run our big data
platform here in Santander UK. I was able
to understand through this collaboration that
we don’t need to have silos of data going
EXECUTIVE PROFILE
Andy Pearson is the Managing Director of Santander
UK Technology Engineering and Head of Digital Services.
After a successful career in consultancy, he joined
Santander in 2006 and held senior roles in IT during Santander’s
integration of other UK banks. In 2015 he took the
lead of the engineering and delivery division which he
brought into the digital era.
Now, Pearson is driving the transformation of Santander
UK into an agile organisation bringing the business, operations
and technology teams together under a domain-driven
and service-driven model.
DECEMBER 2018