Gigabit December 2018
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ASIA–PACIFIC<br />
CLICK TO WATCH: FWD INSURANCE PROFILE<br />
291<br />
understanding of the value that technology<br />
can bring. However, this is with the<br />
caveat that longstanding employees,<br />
some with decades of experience<br />
at the company, have to also see this<br />
value in order for the business to reap<br />
financial rewards.<br />
Providing mindset and culture training<br />
which is open for any interested<br />
employee, the business has therefore<br />
focused on making its workers more<br />
agile and has also worked to enhance<br />
their emotional intelligence.<br />
“We can customise our courses<br />
which are open for all employees to<br />
better understand who they are as a<br />
person. What are their key strengths<br />
against particular areas of improvement?<br />
At the same time, infusing the<br />
Agile mindset and Lean thinking, which<br />
we believe are the key ingredients for<br />
our highly dynamic and fast-moving<br />
environment” adds Chantaravannakul.<br />
For FWD Thailand, ‘digital’ doesn’t<br />
solely encompass IT or technology,<br />
but is a mixture between customer<br />
centricity, marketing, operations and<br />
IT. Over 150 people from multiple<br />
departments consequently form<br />
part of its digital operations.<br />
www.gigabitmagazine.com
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