Gigabit December 2018
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ASIA–PACIFIC<br />
297<br />
messaging system, LINE, as well as<br />
artificial intelligence (AI) and personal<br />
agents that engage with customers,<br />
the company has retained its call<br />
centre, which has been recognised as<br />
one of the most distinguished customer<br />
contact centres in Thailand, winning<br />
the government’s Consumer Protection<br />
Call Centre Award in 2017.<br />
SEAMLESS COLLABORATION<br />
By embracing long-term partnerships,<br />
particularly in bank assurance, FWD<br />
Thailand renewed its existing partner-<br />
“The challenge<br />
is balancing<br />
the standard<br />
technology used<br />
which gives us<br />
better leverage<br />
in terms of cost,<br />
but also the local<br />
customisation”<br />
—<br />
Verapat Chantaravannakul ,<br />
Chief Information Technology Officer<br />
www.gigabitmagazine.com
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