Gigabit December 2018
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ZIMNAT<br />
“What we’re doing<br />
right now, and what<br />
we will continue<br />
to do, is strive to<br />
make sure it’s not<br />
only a seamless<br />
experience for the<br />
customer but an<br />
experience that has<br />
them saying, ‘Wow.<br />
This was superior’”<br />
—<br />
342 Mustafa Sachak,<br />
CEO, Zimnat<br />
ask the customer. “We can sit and<br />
pontificate as much as we want but in<br />
reality, the customer defines that<br />
conversation,” he says. “It’s never been<br />
easier for a customer to move to<br />
another provider, so we have to ensure<br />
that we are looking after their interests<br />
and delivering on our promise.”<br />
The insurance space in Zimbabwe<br />
will continue to evolve and so too will<br />
the customer prompting Zimnat’s<br />
digital transformation to evolve with it.<br />
DECEMBER <strong>2018</strong>
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