Annual Report 2010 - Enel.com

Gas sales and customers
Gas sales (millions of m 3 )
90 Enel Annual Report 2010 Report on operations
2010 2009 2010-2009
- mass-market customers (1) 3,718 3,301 417 12.6%
- business customers 1,785 1,868 (83) -4.4%
Total sales 5,503 5,169 334 6.5%
Average number of customers 2,902,739 2,773,370 129,369 4.7%
(1) Includes residential customers and microbusinesses.
Gas sales for 2010 amounted to 5,503 million cubic meters,
an increase of 334 million cubic meters compared
with the previous year, essentially due to the increase in
the customer base in the mass-market segment.
Performance
At December 31, 2010, customers served numbered some
2.9 million, an increase of about 0.1 million over December
31, 2009.
Millions of euro
2010
2009
restated 2010-2009
Revenues 18,697 20,330 (1,633)
Net income/(charges) from commodity risk management (587) (871) 284
Gross operating margin 483 393 90
Operating income 58 10 48
Operating assets 6,162 6,598 (436)
Operating liabilities 5,673 5,471 202
Employees at year-end (no.) 3,823 3,962 (139)
Capital expenditure 62 80 (18)
Revenues totaled €18,697 million in 2010, down €1,633
million compared with 2009 (a decrease of 8.0%), due to
the following main factors:
> a decrease of €1,090 million in revenues on the regulated
electricity market, mainly due to the decrease in
quantities sold (down 3.5 TWh) to customers on the
enhanced protection market as a result of the opening
of the market and to the decline in average sales prices,
the latter connected in particular with the component
covering generation costs. These factors were partly
offset by the recognition of higher prior-year items
(€294 million). This was the balance between components
recognized in 2010 (a positive €189 million),
mainly in respect of equalization of purchases for the
previous year, the positive adjustment of revenues in
respect of the provisional delivery of safeguard services
for the 2007-2008 period and the Authority for Electricity
and Gas’ granting recognition of safeguard service
operators’ higher costs incurred in collecting accrued
receivables, and the components recognized in 2009 (a
negative €105 million), essentially associated with the
closure of the energy accounts for previous years;
> a decrease of €985 million in revenues essentially attributable
to the decrease in quantities sold (down 10.6
TWh), partially offset by increased prior-year items (€72
million);
> an increase of €128 million in revenues on the natural
gas market, largely due to higher volumes sold (an increase
of 334 million cubic meters).
The gross operating margin for 2010 amounted to €483
million, up €90 million compared with 2009. The increase
is essentially ascribable to:
> an increase of €94 million in the margin on electricity
sales on the regulated market, of which €91 million in
respect of recognition of receivables on the safeguard
market;
> a rise of €75 million in the margin on electricity sales on