Enabling Processes

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Align, Plan and Organise APO10 Related Guidance 100 : ENABLING PROCESSES Related Standard Detailed Reference �� 7.3 Supplier management �� 11. Supplier Management �� (PMBOK) �� Personal Copy of: Mr. Dong Hong Wang
CHAPTER 5 COBIT 5 PROCESS REFERENCE GUIDE CONTENTS Area: Management APO11 Manage Quality Domain: Align, Plan and Organise Process Description Define and communicate quality requirements in all processes, procedures and the related enterprise outcomes, including controls, ongoing monitoring, and the use of proven practices and standards in continuous improvement and efficiency efforts. Process Purpose Statement Ensure consistent delivery of solutions and services to meet the quality requirements of the enterprise and satisfy stakeholder needs. The process supports the achievement of a set of primary IT-related goals: IT-related Goal Related Metrics 05 Realised benefits from IT-enabled investments and services portfolio � �� through the full economic life cycle � �� or exceeded 07 Delivery of IT services in line with business requirements � �� agreed-on service levels � �� 13 Delivery of programmes delivering benefits, on time, on budget, and meeting requirements and quality standards � �� Process Goals and Metrics Process Goal Related Metrics 1. Stakeholders are satisfied with the quality of solutions and services. � �� 3. Quality requirements are implemented in all processes. � �� Personal Copy of: Mr. Dong Hong Wang 101 Align, Plan and Organise
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Enabling Processes Personal Copy of
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ACKNOWLEDGEMENTS ISACA wishes to re
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ACKNOWLEDGEMENTS (CONT.) ACKNOWLEDG
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TABLE OF CONTENTS TABLE OF CONTENTS
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LIST OF FIGURES LIST OF FIGURES Fig
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CHAPTER 1 INTRODUCTION CHAPTER 1 IN
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CHAPTER 2. THE GOALS CASCADE AND ME
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CHAPTER 3 THE COBIT 5 PROCESS MODEL
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Enabler Performance Management CHAP
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CHAPTER 4 THE COBIT 5 PROCESS REFER
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CHAPTER 5 COBIT 5 PROCESS REFERENCE
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Generic Guidance for Processes CHAP
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EDM02 Process Practices, Inputs/Out
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EDM03 Process Practices, Inputs/Out
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Page 49 and 50: CHAPTER 5 COBIT 5 PROCESS REFERENCE
Page 55 and 56: APO01 Process Practices, Inputs/Out
Page 71 and 72: APO04 Manage Innovation (cont.) CHA
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BAI06 Process Practices, Inputs/Out
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DSS02 Process Practices, Inputs/Out
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DSS05 Process Practices, Inputs/Out
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MEA01 Process Practices, Inputs/Out
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APPENDIX A MAPPING BETWEEN COBIT 5
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APPENDIX B DETAILED MAPPING ENTERPR
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APPENDIX C DETAILED MAPPING IT-RELA
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Deliver, Service and Support Monito
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