Enabling Processes

Build, Acquire and Implement
160
: ENABLING PROCESSES
BAI08 Process Practices, Inputs/Outputs and Activities
Management Practice Inputs Outputs
BAI08.01 Nurture and facilitate a
From Description Description To
knowledge-sharing culture.
Devise and implement a scheme to nurture and facilitate
a knowledge-sharing culture.
Activities
Communications on value
of knowledge
APO01.04
1. Proactively communicate the value of knowledge to encourage knowledge creation, use, re-use and sharing.
2. Encourage the sharing and transfer of knowledge by identifying and leveraging motivational factors.
3. Create an environment, tools and artefacts that support the sharing and transfer of knowledge.
4. Embed knowledge management practices into other IT processes.
5. Set management expectations and demonstrate appropriate attitude regarding the usefulness of knowledge and the need to share
enterprise knowledge.
Management Practice Inputs Outputs
BAI08.02 Identify and classify sources
From Description Description To
of information.
Identify, validate and classify diverse sources of internal
and external information required to enable effective use
and operation of business processes and IT services.
Outside COBIT Knowledge requirements
and sources
Classification of
information sources
Internal
Activities
1. Identify potential knowledge users, including owners of information who may need to contribute and approve knowledge. Obtain knowledge
requirements and sources of information from identified users.
2. Consider content types (procedures, processes, structures, concepts, policies, rules, facts, classifications), artefacts (documents, records, video, voice),
and structured and unstructured information (experts, social media, email, voice mail, RSS feeds).
3. Classify sources of information based on a content classification scheme (e.g., information architecture model). Map sources of information to the
classification scheme.
4. Collect, collate and validate information sources based on information validation criteria (e.g., understandability, relevance, importance, integrity,
accuracy, consistency, confidentiality, currency and reliability).
Management Practice Inputs Outputs
BAI08.03 Organise and contextualise information From Description Description To
into knowledge.
Organise information based on classification criteria.
Identify and create meaningful relationships between
BAI03.03 Documented solution
components
Published knowledge
repositories
APO07.03
information elements and enable use of information.
Identify owners and define and implement levels of
access to knowledge resources.
BAI05.07 Knowledge transfer plans
Activities
1. Identify shared attributes and match sources of information, creating relationships between information sets (information tagging).
2. Create views to related data sets, considering stakeholder and organisational requirements.
3. Devise and implement a scheme to manage unstructured knowledge not available through formal sources (e.g., expert knowledge).
4. Publish and make knowledge accessible to relevant stakeholders based on roles and access mechanisms.
Management Practice Inputs Outputs
BAI08.04 Use and share knowledge.
From Description Description To
Propagate available knowledge resources to
relevant stakeholders and communicate how these
resources can be used to address different needs (e.g.,
BAI03.03 Documented solution
components
Knowledge user database Internal
problem solving, learning, strategic planning
BAI05.05 Operation and use plan Knowledge awareness and APO07.03
and decision making).
BAI05.07 Knowledge transfer plans
Activities
training schemes
1. Identify potential knowledge users by knowledge classification.
2. Transfer knowledge to knowledge users based on a needs gap analysis and effective learning techniques and access tools.
3. Educate and train users on available knowledge, access to knowledge and use of knowledge access tools.
Personal Copy of: Mr. Dong Hong Wang