Enabling Processes

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14 : ENABLING PROCESSES Figure 3—COBIT 5 Goals Cascade Overview Stakeholder Drivers (Environment, Technology Evolution, …) Benefits Realisation Stakeholder Needs Risk Optimisation Enterprise Goals IT-related Goals Enabler Goals Influence Resource Optimisation Cascade to Appendix D, COBIT 5 Cascade to Cascade to Figure 4 Appendix B Figure 5 Appendix C Figure 4—COBIT 5 Enterprise Goals Relation to Governance Objectives Benefits Risk Resource BSC Dimension Enterprise Goal Realisation Optimisation Optimisation Financial 1. Stakeholder value of business investments P S 2. Portfolio of competitive products and services P P S 3. Managed business risk (safeguarding of assets) P S 4. Compliance with external laws and regulations P 5. Financial transparency P S S Customer 6. Customer-oriented service culture P S 7. Business service continuity and availability P 8. Agile responses to a changing business environment P S 9. Information-based strategic decision making P P P 10. Optimisation of service delivery costs P P Internal 11. Optimisation of business process functionality P P 12. Optimisation of business process costs P P 13. Managed business change programmes P P S 14. Operational and staff productivity P P 15. Compliance with internal policies P Learning and Growth 16. Skilled and motivated people S P P 17. Product and business innovation culture P Personal Copy of: Mr. Dong Hong Wang
CHAPTER 2. THE GOALS CASCADE AND METRICS FOR ENTERPRISE GOALS AND IT-RELATED GOALS Step 3. Enterprise Goals Cascade to IT-related Goals Achievement of enterprise goals requires a number of IT-related outcomes, 2 which are represented by the IT-related goals. IT-related stands for information and related technology, and the IT-related goals are structured along the dimensions of the IT balanced scorecard (IT BSC). COBIT 5 defines 17 IT-related goals, listed in figure 5. Figure 5—IT-related Goals IT BSC Dimension Information and Related Technology Goal Financial 01 Alignment of IT and business strategy 02 IT compliance and support for business compliance with external laws and regulations 03 Commitment of executive management for making IT-related decisions 04 Managed IT-related business risk 05 Realised benefits from IT-enabled investments and services portfolio 06 Transparency of IT costs, benefits and risk Customer 07 Delivery of IT services in line with business requirements 08 Adequate use of applications, information and technology solutions Internal 09 IT agility 10 Security of information, processing infrastructure and applications 11 Optimisation of IT assets, resources and capabilities 12 Enablement and support of business processes by integrating applications and technology into business processes 13 Delivery of programmes delivering benefits, on time, on budget, and meeting requirements and quality standards 14 Availability of reliable and useful information for decision making 15 IT compliance with internal policies Learning and Growth 16 Competent and motivated business and IT personnel 17 Knowledge, expertise and initiatives for business innovation The mapping table between IT-related goals and enterprise goals is included in appendix B, and it shows how each enterprise goal is supported by a number of IT-related goals. Step 4. IT-related Goals Cascade to Enabler Goals Achieving IT-related goals requires the successful application and use of a number of enablers. Enablers include: � �� For each enabler a set of specific, relevant goals can be defined in support of the IT-related goals. In this document, process goals are provided in the detailed process descriptions. <strong>Processes</strong> are one of the enablers, and appendix C contains a mapping between IT-related goals and COBIT 5 processes. Using the COBIT 5 Goals Cascade Benefits of the COBIT 5 Goals Cascade The goals cascade 3 is important, because it allows the definition of priorities for implementation, improvement and assurance of governance of enterprise IT based on (strategic) objectives of the enterprise and the related risk. In practice, the goals cascade: � �� specific implementation, improvement or assurance projects � �� 2 IT-related outcomes obviously are not the only intermediate benefit required to achieve enterprise goals. All other functional areas in an organisation, such as finance and marketing, also contribute to the achievement of enterprise goals, but within the context of COBIT 5 only IT-related activities and goals are considered. 3 The goals cascade is based on research performed by the University of Antwerp Management School IT Alignment and Governance Institute in Belgium. Personal Copy of: Mr. Dong Hong Wang 15
Page 1 and 2: Enabling Processes Personal Copy of
Page 3 and 4: ACKNOWLEDGEMENTS ISACA wishes to re
Page 5 and 6: ACKNOWLEDGEMENTS (CONT.) ACKNOWLEDG
Page 7 and 8: TABLE OF CONTENTS TABLE OF CONTENTS
Page 9 and 10: LIST OF FIGURES LIST OF FIGURES Fig
Page 11 and 12: CHAPTER 1 INTRODUCTION CHAPTER 1 IN
Page 13: CHAPTER 2. THE GOALS CASCADE AND ME
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Page 19 and 20: CHAPTER 3 THE COBIT 5 PROCESS MODEL
Page 21 and 22: Enabler Performance Management CHAP
Page 23 and 24: CHAPTER 4 THE COBIT 5 PROCESS REFER
Page 25 and 26: CHAPTER 5 COBIT 5 PROCESS REFERENCE
Page 27 and 28: Generic Guidance for Processes CHAP
Page 37 and 38: EDM02 Process Practices, Inputs/Out
Page 41 and 42: EDM03 Process Practices, Inputs/Out
Page 55 and 56: APO01 Process Practices, Inputs/Out
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CHAPTER 5 COBIT 5 PROCESS REFERENCE
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APO04 Manage Innovation (cont.) CHA
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APO05 Process Practices, Inputs/Out
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APO13 Manage Security Process Descr
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BAI01 Process Practices, Inputs/Out
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DSS02 Process Practices, Inputs/Out
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MEA01 Process Practices, Inputs/Out
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APPENDIX A MAPPING BETWEEN COBIT 5
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APPENDIX B DETAILED MAPPING ENTERPR
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APPENDIX C DETAILED MAPPING IT-RELA
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Deliver, Service and Support Monito
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