Enabling Processes

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Build, Acquire and Implement BAI04 RACI Chart Key Management PracticeBoard BAI04.01 Assess current availability, performance and capacity and create a baseline. BAI04.02 Assess business impact. BAI04.03 Plan for new or changed service requirements. BAI04.04 Monitor and review availability and capacity. BAI04.05 Investigate and address availability, performance and capacity issues. 142 : ENABLING PROCESSES Chief Executive Officer Chief Financial Officer Chief Operating Officer Business Executives BAI04 Process Practices, Inputs/Outputs and Activities Business Process Owners Strategy Executive Committee �� Chief Risk Officer Chief Information Security Officer Architecture Board Enterprise Risk Committee Head Human Resources Compliance Audit Chief Information Officer I C C A R C C A C C R R C C R C C A R C C R C C A R C C I R I R C A R I I Management Practice Inputs Outputs BAI04.01 Assess current availability, performance and capacity and create a baseline. Assess availability, performance and capacity of services �� and performance are available to support business needs and deliver against SLAs. Create availability, performance and capacity baselines for future comparison. From Description Description To BAI02.01 Requirements definition repository Head Architect Head Development Head IT Operations Availability, performance and capacity baselines Head IT Administration Service Manager Information Security Manager Internal BAI02.03 Requirements risk register Evaluations against SLAs APO09.05 Activities 1. Consider the following (current and forecasted) in the assessment of availability, performance and capacity of services and resources: customer �� 2. Monitor actual performance and capacity usage against defined thresholds, supported where necessary with automated software. 3. Identify and follow up on all incidents caused by inadequate performance or capacity. 4. Regularly evaluate the current levels of performance for all processing levels (business demand, service capacity and resource capacity) by comparing them against trends and SLAs, taking into account changes in the environment. Personal Copy of: Mr. Dong Hong Wang Business Continuity Manager Privacy Officer
CHAPTER 5 COBIT 5 PROCESS REFERENCE GUIDE CONTENTS BAI04 Process Practices, Inputs/Outputs and Activities (cont.) Management Practice Inputs Outputs BAI04.02 Assess business impact. From Description Description To Identify important services to the enterprise, map services and resources to business processes, and identify business dependencies. Ensure that the BAI03.02 Internal and external SLAs Availability, performance and capacity scenarios Internal impact of unavailable resources is fully agreed on and Availability, performance Internal accepted by the customer. Ensure that, for vital business and capacity business functions, the SLA availability requirements can be satisfied. Activities impact assessments 1. Identify only those solutions or services that are critical in the availability and capacity management process. 2. Map the selected solutions or services to application(s) and infrastructure (IT and facility) on which they depend to enable a focus on critical resources for availability planning. 3. Collect data on availability patterns from logs of past failures and performance monitoring. Use modelling tools that help predict failures based on past usage trends and management expectations of new environment or user conditions. 4. Create scenarios based on the collected data, describing future availability situations to illustrate a variety of potential capacity levels needed to �� 6. Determine the impact of the scenarios on the business performance measures (e.g., revenue, profit, customer services). Engage the business line, functional (especially finance) and regional leaders to understand their evaluation of impact. 7. Ensure that business process owners fully understand and agree to the results of this analysis. From the business owners, obtain a list of unacceptable risk scenarios that require a response to reduce risk to acceptable levels. Management Practice Inputs Outputs BAI04.03 Plan for new or changed From Description Description To service requirements. Plan and prioritise availability, performance and capacity implications of changing business needs and service BAI02.01 Confirmed acceptance criteria from stakeholders Prioritised improvements APO02.02 requirements. BAI03.01 Approved high-level Performance and APO02.02 design specification capacity plans BAI03.02 Approved detailed design specification BAI03.03 Documented solution components Activities 1. Review availability and capacity implications of service trend analysis. 2. Identify availability and capacity implications of changing business needs and improvement opportunities. Use modelling techniques to validate availability, performance and capacity plans. �� applications and infrastructure changes as well as reviews of actual performance and capacity usage, including workload levels. 5. Ensure that management performs comparisons of actual demand on resources with forecasted supply and demand to evaluate current forecasting techniques and make improvements where possible. Personal Copy of: Mr. Dong Hong Wang 143 Build, Acquire and Implement
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Enabling Processes Personal Copy of
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ACKNOWLEDGEMENTS ISACA wishes to re
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ACKNOWLEDGEMENTS (CONT.) ACKNOWLEDG
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TABLE OF CONTENTS TABLE OF CONTENTS
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LIST OF FIGURES LIST OF FIGURES Fig
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CHAPTER 1 INTRODUCTION CHAPTER 1 IN
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CHAPTER 2. THE GOALS CASCADE AND ME
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CHAPTER 3 THE COBIT 5 PROCESS MODEL
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Enabler Performance Management CHAP
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CHAPTER 4 THE COBIT 5 PROCESS REFER
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CHAPTER 5 COBIT 5 PROCESS REFERENCE
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Generic Guidance for Processes CHAP
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EDM02 Process Practices, Inputs/Out
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EDM03 Process Practices, Inputs/Out
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APO01 Process Practices, Inputs/Out
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APO04 Manage Innovation (cont.) CHA
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DSS05 Process Practices, Inputs/Out
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MEA01 Process Practices, Inputs/Out
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APPENDIX A MAPPING BETWEEN COBIT 5
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APPENDIX B DETAILED MAPPING ENTERPR
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APPENDIX C DETAILED MAPPING IT-RELA
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Deliver, Service and Support Monito
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Enabling Processes

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