Enabling Processes

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Align, Plan and Organise APO09 Related Guidance 96 : ENABLING PROCESSES Related Standard Detailed Reference �� Personal Copy of: Mr. Dong Hong Wang
CHAPTER 5 COBIT 5 PROCESS REFERENCE GUIDE CONTENTS Area: Management APO10 Manage Suppliers Domain: Align, Plan and Organise Process Description Manage IT-related services provided by all types of suppliers to meet enterprise requirements, including the selection of suppliers, management of relationships, management of contracts, and reviewing and monitoring of supplier performance for effectiveness and compliance. Process Purpose Statement Minimise the risk associated with non-performing suppliers and ensure competitive pricing. The process supports the achievement of a set of primary IT-related goals: IT-related Goal Related Metrics 04 Managed IT-related business risk � �� business programmes covered by risk assessment � �� risk assessment � �� 07 Delivery of IT services in line with business requirements � �� agreed-on service levels � �� 09 IT agility � �� new requirements � �� infrastructure and applications � �� approved initiative Process Goals and Metrics Process Goal Related Metrics 1. Suppliers perform as agreed. � �� 2. Supplier risk is assessed and properly addressed. � �� 3. Supplier relationships are working effectively. � �� APO10 RACI Chart Key Management PracticeBoard APO10.01 Identify and evaluate supplier relationships and contracts. APO10.02 Select suppliers. APO10.03 Manage supplier relationships and contracts. APO10.04 Manage supplier risk. APO10.05 Monitor supplier performance and compliance. Chief Executive Officer Chief Financial Officer Chief Operating Officer Business Executives Business Process Owners Strategy Executive Committee �� Chief Risk Officer Chief Information Security Officer Architecture Board Enterprise Risk Committee Head Human Resources Compliance Audit Chief Information Officer C C C C C A C C C R C C C C C C C C A C C C R C C C I C C C A C R R R C C C C R C C C A C R R C C C C I C C C C C A C R R C C C C Personal Copy of: Mr. Dong Hong Wang Head Architect Head Development Head IT Operations Head IT Administration Service Manager Information Security Manager Business Continuity Manager Privacy Officer 97 Align, Plan and Organise
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Enabling Processes Personal Copy of
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ACKNOWLEDGEMENTS ISACA wishes to re
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ACKNOWLEDGEMENTS (CONT.) ACKNOWLEDG
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TABLE OF CONTENTS TABLE OF CONTENTS
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LIST OF FIGURES LIST OF FIGURES Fig
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CHAPTER 1 INTRODUCTION CHAPTER 1 IN
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CHAPTER 2. THE GOALS CASCADE AND ME
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CHAPTER 3 THE COBIT 5 PROCESS MODEL
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Enabler Performance Management CHAP
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CHAPTER 4 THE COBIT 5 PROCESS REFER
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CHAPTER 5 COBIT 5 PROCESS REFERENCE
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Generic Guidance for Processes CHAP
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EDM02 Process Practices, Inputs/Out
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EDM03 Process Practices, Inputs/Out
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Page 45 and 46: CHAPTER 5 COBIT 5 PROCESS REFERENCE
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MEA01 Process Practices, Inputs/Out
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APPENDIX A MAPPING BETWEEN COBIT 5
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APPENDIX B DETAILED MAPPING ENTERPR
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APPENDIX C DETAILED MAPPING IT-RELA
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Deliver, Service and Support Monito
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