Enabling Processes

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16 : ENABLING PROCESSES Using the COBIT 5 Goals Cascade Carefully The goals cascade—with its mapping tables between enterprise goals and IT-related goals and between IT-related goals and COBIT 5 enablers (including processes)—does not contain the universal truth, and users should not attempt to use it in a purely mechanistic way, but rather as a guideline. There are various reasons for this, including: � �� denominator of how, in general, the different levels of goals are interrelated. � �� ‘discrete’ levels of relevance, whereas, in reality, the mapping will be close to a continuum of various degrees of correspondence. Using the COBIT 5 Goals Cascade in Practice From the previous disclaimer, it is obvious that the first step an enterprise should always apply when using the goals cascade is to customise the mapping, taking into account its specific situation. In other words, each enterprise should build its own goals cascade, compare it with COBIT and then refine it. For example, the enterprise may wish to: � �� Metrics The following pages contain the enterprise goals and IT-related goals, with sample metrics that can be used to measure the achievement of each goal. These metrics are samples, and every enterprise should carefully review the list, decide on relevant and achievable metrics for its own environment, and design its own scorecard system. In addition to the metrics below, process goals and metrics are contained in the detailed process descriptions. Enterprise Goal Metrics Figure 6 contains all enterprise goals as identified in the framework publication, with sample metrics for each. Figure 6—Enterprise Goal Sample Metrics BSC Dimension Enterprise Goal Metric Financial 1. Stakeholder value of business investments 2. Portfolio of competitive products and services 3. Managed business risk (safeguarding of assets) 4. Compliance with external laws and regulations � �� business partners 5. Financial transparency � �� and benefits � �� enterprise financial information � �� Personal Copy of: Mr. Dong Hong Wang
CHAPTER 2. THE GOALS CASCADE AND METRICS FOR ENTERPRISE GOALS AND IT-RELATED GOALS Figure 6—Enterprise Goal Sample Metrics (cont.) BSC Dimension Enterprise Goal Metric Customer 6. Customer-oriented service culture 7. Business service continuity and availability 8. Agile responses to a changing business environment 9. Information-based strategic decision making 10. Optimisation of service delivery costs Internal 11. Optimisation of business process functionality Learning and Growth 12. Optimisation of business process costs 13. Managed business change programmes 14. Operational and staff productivity 15. Compliance with internal policies 16. Skilled and motivated people 17. Product and business innovation culture � �� IT-related Goal Metrics Figure 7 contains all IT-related goals as defined in the goals cascade and includes sample metrics for each goal. Figure 7—IT-related Goal Sample Metrics BSC Dimension IT-related Goal Metric Financial 01 Alignment of IT and business strategy 02 IT compliance and support for business compliance with external laws and regulations 03 Commitment of executive management for making IT-related decisions � �� or embarrassment � �� Personal Copy of: Mr. Dong Hong Wang 17
Page 1 and 2: Enabling Processes Personal Copy of
Page 3 and 4: ACKNOWLEDGEMENTS ISACA wishes to re
Page 5 and 6: ACKNOWLEDGEMENTS (CONT.) ACKNOWLEDG
Page 7 and 8: TABLE OF CONTENTS TABLE OF CONTENTS
Page 9 and 10: LIST OF FIGURES LIST OF FIGURES Fig
Page 11 and 12: CHAPTER 1 INTRODUCTION CHAPTER 1 IN
Page 13 and 14: CHAPTER 2. THE GOALS CASCADE AND ME
Page 15: CHAPTER 2. THE GOALS CASCADE AND ME
Page 19 and 20: CHAPTER 3 THE COBIT 5 PROCESS MODEL
Page 21 and 22: Enabler Performance Management CHAP
Page 23 and 24: CHAPTER 4 THE COBIT 5 PROCESS REFER
Page 25 and 26: CHAPTER 5 COBIT 5 PROCESS REFERENCE
Page 27 and 28: Generic Guidance for Processes CHAP
Page 37 and 38: EDM02 Process Practices, Inputs/Out
Page 41 and 42: EDM03 Process Practices, Inputs/Out
Page 55 and 56: APO01 Process Practices, Inputs/Out
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CHAPTER 5 COBIT 5 PROCESS REFERENCE
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APO04 Manage Innovation (cont.) CHA
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APO05 Process Practices, Inputs/Out
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APO13 Manage Security Process Descr
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BAI01 Process Practices, Inputs/Out
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DSS02 Process Practices, Inputs/Out
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DSS05 Process Practices, Inputs/Out
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MEA01 Process Practices, Inputs/Out
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APPENDIX A MAPPING BETWEEN COBIT 5
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APPENDIX B DETAILED MAPPING ENTERPR
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APPENDIX C DETAILED MAPPING IT-RELA
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Deliver, Service and Support Monito
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Enabling Processes

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