Enabling Processes

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Align, Plan and Organise 88 : ENABLING PROCESSES Page intentionally left blank Personal Copy of: Mr. Dong Hong Wang
CHAPTER 5 COBIT 5 PROCESS REFERENCE GUIDE CONTENTS Area: Management APO08 Manage Relationships Domain: Align, Plan and Organise Process Description Manage the relationship between the business and IT in a formalised and transparent way that ensures a focus on achieving a common and shared goal of successful enterprise outcomes in support of strategic goals and within the constraint of budgets and risk tolerance. Base the relationship on mutual trust, using open and understandable terms and common language and a willingness to take ownership and accountability for key decisions. Process Purpose Statement Create improved outcomes, increased confidence, trust in IT and effective use of resources. The process supports the achievement of a set of primary IT-related goals: IT-related Goal Related Metrics 01 Alignment of IT and business strategy � �� IT strategic goals � �� programmes and services � �� 07 Delivery of IT services in line with business requirements � �� agreed-on service levels � �� 12 Enablement and support of business processes by integrating applications and technology into business processes � �� integration errors � �� reworked because of technology integration issues � �� additional cost due to technology integration issues � �� not integrated 17 Knowledge, expertise and initiatives for business innovation � �� innovation possibilities � �� and ideas � �� Process Goals and Metrics Process Goal Related Metrics 1. Business strategies, plans and requirements are well understood, documented and approved. � �� business requirements 2. Good relationships exist between the enterprise and IT. � �� 3. Business stakeholders are aware of technology-enabled opportunities. � �� Personal Copy of: Mr. Dong Hong Wang 89 Align, Plan and Organise
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ACKNOWLEDGEMENTS ISACA wishes to re
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ACKNOWLEDGEMENTS (CONT.) ACKNOWLEDG
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TABLE OF CONTENTS TABLE OF CONTENTS
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LIST OF FIGURES LIST OF FIGURES Fig
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CHAPTER 1 INTRODUCTION CHAPTER 1 IN
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CHAPTER 2. THE GOALS CASCADE AND ME
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CHAPTER 3 THE COBIT 5 PROCESS MODEL
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Enabler Performance Management CHAP
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CHAPTER 4 THE COBIT 5 PROCESS REFER
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CHAPTER 5 COBIT 5 PROCESS REFERENCE
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Generic Guidance for Processes CHAP
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Page 37 and 38: EDM02 Process Practices, Inputs/Out
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Page 71 and 72: APO04 Manage Innovation (cont.) CHA
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BAI03 Process Practices, Inputs/Out
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DSS02 Process Practices, Inputs/Out
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DSS05 Process Practices, Inputs/Out
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MEA01 Process Practices, Inputs/Out
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APPENDIX A MAPPING BETWEEN COBIT 5
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APPENDIX B DETAILED MAPPING ENTERPR
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APPENDIX C DETAILED MAPPING IT-RELA
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Deliver, Service and Support Monito
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