Enabling Processes

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Deliver, Service and Support 172 : ENABLING PROCESSES Page intentionally left blank Personal Copy of: Mr. Dong Hong Wang
CHAPTER 5 COBIT 5 PROCESS REFERENCE GUIDE CONTENTS Area: Management DSS01 Manage Operations Domain: Deliver, Service and Support Process Description Co-ordinate and execute the activities and operational procedures required to deliver internal and outsourced IT services, including the execution of pre-defined standard operating procedures and the required monitoring activities. Process Purpose Statement Deliver IT operational service outcomes as planned. The process supports the achievement of a set of primary IT-related goals: IT-related Goal Related Metrics 04 Managed IT-related business risk � �� IT-enabled business programmes covered by risk assessment � �� risk assessment � �� 07 Delivery of IT services in line with business requirements � �� agreed-on service levels � �� 11 Optimisation of IT assets, resources and capabilities � �� and capabilities Process Goals and Metrics Process Goal Related Metrics 1. Operational activities are performed as required and scheduled. � �� 2. Operations are monitored, measured, reported and remediated. � �� detection systems DSS01 RACI Chart Key Management PracticeBoard DSS01.01 Perform operational procedures. DSS01.02 Manage outsourced IT services. DSS01.03 Monitor IT infrastructure. DSS01.04 Manage the environment. DSS01.05 Manage facilities. Chief Executive Officer Chief Financial Officer Chief Operating Officer Business Executives Business Process Owners Strategy Executive Committee �� Chief Risk Officer Chief Information Security Officer Architecture Board Enterprise Risk Committee Head Human Resources Compliance Audit Chief Information Officer Head Architect Head Development Head IT Operations I A R Head IT Administration Service Manager Information Security Manager Business Continuity Manager A C C C I C I C I C A C C I C A C C C I C R I R I I C A C C C I C R I R I Personal Copy of: Mr. Dong Hong Wang Privacy Officer 173 Deliver, Service and Support
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Enabling Processes Personal Copy of
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ACKNOWLEDGEMENTS ISACA wishes to re
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ACKNOWLEDGEMENTS (CONT.) ACKNOWLEDG
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TABLE OF CONTENTS TABLE OF CONTENTS
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LIST OF FIGURES LIST OF FIGURES Fig
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CHAPTER 1 INTRODUCTION CHAPTER 1 IN
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CHAPTER 2. THE GOALS CASCADE AND ME
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CHAPTER 3 THE COBIT 5 PROCESS MODEL
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Enabler Performance Management CHAP
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CHAPTER 4 THE COBIT 5 PROCESS REFER
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CHAPTER 5 COBIT 5 PROCESS REFERENCE
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Generic Guidance for Processes CHAP
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EDM02 Process Practices, Inputs/Out
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EDM03 Process Practices, Inputs/Out
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APO01 Process Practices, Inputs/Out
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APO04 Manage Innovation (cont.) CHA
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APO13 Manage Security Process Descr
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Page 121 and 122: CHAPTER 5 COBIT 5 PROCESS REFERENCE
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APPENDIX A MAPPING BETWEEN COBIT 5
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APPENDIX B DETAILED MAPPING ENTERPR
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APPENDIX C DETAILED MAPPING IT-RELA
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Deliver, Service and Support Monito
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Enabling Processes

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