Enabling Processes

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Evaluate, Direct and Monitor 46 : ENABLING PROCESSES Page intentionally left blank Personal Copy of: Mr. Dong Hong Wang
CHAPTER 5 COBIT 5 PROCESS REFERENCE GUIDE CONTENTS Area: Governance EDM05 Ensure Stakeholder Transparency Domain: Evaluate, Direct and Monitor Process Description Ensure that enterprise IT performance and conformance measurement and reporting are transparent, with stakeholders approving the goals and metrics and the necessary remedial actions. Process Purpose Statement Make sure that the communication to stakeholders is effective and timely and the basis for reporting is established to increase performance, identify �� The process supports the achievement of a set of primary IT-related goals: IT-related Goal Related Metrics 03 Commitment of executive management for making IT-related decisions � �� accountabilities for IT decisions � �� 06 Transparency of IT costs, benefits and risk � �� expected IT-related costs and benefits � �� costs and expected benefits � �� transparency, understanding and accuracy of IT financial information 07 Delivery of IT services in line with business requirements � �� agreed-on service levels � �� Process Goals and Metrics Process Goal Related Metrics 1. Stakeholder reporting is in line with stakeholder requirements. � �� 2. Reporting is complete, timely and accurate. � �� 3. Communication is effective and stakeholders are satisfied. � �� EDM05 RACI Chart Chief Executive Officer Chief Financial Officer Chief Operating Officer Business Executives Business Process Owners Strategy Executive Committee Board Key Governance Practice EDM05.01 Evaluate stakeholder reporting requirements. EDM05.02 A R C C C I C C R I I Direct stakeholder communication and reporting. EDM05.03 A R C C C I C C R I I Monitor stakeholder communication. A R C C C I C C R I I �� Chief Risk Officer Chief Information Security Officer Personal Copy of: Mr. Dong Hong Wang Architecture Board Enterprise Risk Committee Head Human Resources Compliance Audit Chief Information Officer Head Architect Head Development Head IT Operations Head IT Administration Service Manager Information Security Manager Business Continuity Manager Privacy Officer 47 Evaluate, Direct and Monitor
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Page 3 and 4: ACKNOWLEDGEMENTS ISACA wishes to re
Page 5 and 6: ACKNOWLEDGEMENTS (CONT.) ACKNOWLEDG
Page 7 and 8: TABLE OF CONTENTS TABLE OF CONTENTS
Page 9 and 10: LIST OF FIGURES LIST OF FIGURES Fig
Page 11 and 12: CHAPTER 1 INTRODUCTION CHAPTER 1 IN
Page 13 and 14: CHAPTER 2. THE GOALS CASCADE AND ME
Page 19 and 20: CHAPTER 3 THE COBIT 5 PROCESS MODEL
Page 21 and 22: Enabler Performance Management CHAP
Page 23 and 24: CHAPTER 4 THE COBIT 5 PROCESS REFER
Page 25 and 26: CHAPTER 5 COBIT 5 PROCESS REFERENCE
Page 27 and 28: Generic Guidance for Processes CHAP
Page 37 and 38: EDM02 Process Practices, Inputs/Out
Page 41 and 42: EDM03 Process Practices, Inputs/Out
Page 45: CHAPTER 5 COBIT 5 PROCESS REFERENCE
Page 55 and 56: APO01 Process Practices, Inputs/Out
Page 71 and 72: APO04 Manage Innovation (cont.) CHA
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CHAPTER 5 COBIT 5 PROCESS REFERENCE
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APO11 Process Practices, Inputs/Out
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APO13 Manage Security Process Descr
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BAI01 Process Practices, Inputs/Out
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DSS02 Process Practices, Inputs/Out
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DSS05 Process Practices, Inputs/Out
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MEA01 Process Practices, Inputs/Out
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APPENDIX A MAPPING BETWEEN COBIT 5
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APPENDIX B DETAILED MAPPING ENTERPR
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APPENDIX C DETAILED MAPPING IT-RELA
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Deliver, Service and Support Monito
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Enabling Processes

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