Enabling Processes

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Build, Acquire and Implement 144 : ENABLING PROCESSES BAI04 Process Practices, Inputs/Outputs and Activities (cont.) Management Practice Inputs Outputs BAI04.04 Monitor and review availability From Description Description To and capacity. Monitor, measure, analyse, report and review availability, performance and capacity. Identify deviations from established baselines. Review trend analysis reports identifying any significant issues and variances, initiating actions where necessary, and ensuring that all outstanding issues are followed up. Availability, performance and reports MEA01.03 Activities 1. Establish a process for gathering data to provide management with monitoring and reporting information for availability, performance and capacity workload of all information-related resources. 2. Provide regular reporting of the results in an appropriate form for review by IT and business management and communication to enterprise management. 3. Integrate monitoring and reporting activities in the iterative capacity management activities (monitoring, analysis, tuning and implementations). 4. Provide capacity reports to the budgeting processes. Management Practice Inputs Outputs BAI04.05 Investigate and address availability, From Description Description To performance and capacity issues. Address deviations by investigating and resolving identified availability, performance and capacity issues. Performance and capacity gaps Internal Corrective actions APO02.02 Activities Emergency escalation procedure DSS02.02 1. Obtain guidance from vendor product manuals to ensure an appropriate level of performance availability for peak processing and workloads. 2. Identify performance and capacity gaps based on monitoring current and forecasted performance. Use the known availability, continuity and recovery specifications to classify resources and allow prioritisation. 3. Define corrective actions (e.g., shifting workload, prioritising tasks or adding resources, when performance and capacity issues are identified). 4. Integrate required corrective actions into the appropriate planning and change management processes. 5. Define an escalation procedure for swift resolution in case of emergency capacity and performance problems. BAI04 Related Guidance Related Standard Detailed Reference �� 6.3 Service continuity and availability management �� 8. Availability Management Personal Copy of: Mr. Dong Hong Wang
CHAPTER 5 COBIT 5 PROCESS REFERENCE GUIDE CONTENTS Area: Management BAI05 Manage Organisational Change Enablement Domain: Build, Acquire and Implement Process Description Maximise the likelihood of successfully implementing sustainable enterprisewide organisational change quickly and with reduced risk, covering the complete life cycle of the change and all affected stakeholders in the business and IT. Process Purpose Statement Prepare and commit stakeholders for business change and reduce the risk of failure. The process supports the achievement of a set of primary IT-related goals: IT-related Goal Related Metrics 08 Adequate use of applications, information and technology solutions � �� and services � �� support their processes � �� the technology solutions 13 Delivery of programmes delivering benefits, on time, on budget, and meeting requirements and quality standards � �� 17 Knowledge, expertise and initiatives for business innovation � �� innovation possibilities � �� and ideas � �� Process Goals and Metrics Process Goal Related Metrics 1. Stakeholder desire for the change has been understood. � �� 2. Implementation team is competent and able to drive the change. � �� 3. Desired change is understood and accepted by stakeholders. � �� 4. Role players are empowered to deliver the change. � �� 5. Role players are enabled to operate, use and maintain the change. � �� the change 6. The change is embedded and sustained. � �� Personal Copy of: Mr. Dong Hong Wang 145 Build, Acquire and Implement
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Enabling Processes Personal Copy of
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ACKNOWLEDGEMENTS ISACA wishes to re
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ACKNOWLEDGEMENTS (CONT.) ACKNOWLEDG
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TABLE OF CONTENTS TABLE OF CONTENTS
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LIST OF FIGURES LIST OF FIGURES Fig
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CHAPTER 1 INTRODUCTION CHAPTER 1 IN
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CHAPTER 2. THE GOALS CASCADE AND ME
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CHAPTER 3 THE COBIT 5 PROCESS MODEL
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Enabler Performance Management CHAP
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CHAPTER 4 THE COBIT 5 PROCESS REFER
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CHAPTER 5 COBIT 5 PROCESS REFERENCE
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Generic Guidance for Processes CHAP
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EDM02 Process Practices, Inputs/Out
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EDM03 Process Practices, Inputs/Out
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APO01 Process Practices, Inputs/Out
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APO04 Manage Innovation (cont.) CHA
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DSS05 Process Practices, Inputs/Out
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MEA01 Process Practices, Inputs/Out
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APPENDIX A MAPPING BETWEEN COBIT 5
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APPENDIX B DETAILED MAPPING ENTERPR
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APPENDIX C DETAILED MAPPING IT-RELA
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Deliver, Service and Support Monito
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