Enabling Processes
Enabling Processes
Enabling Processes
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Build, Acquire and Implement<br />
158<br />
: ENABLING PROCESSES<br />
BAI07 Process Practices, Inputs/Outputs and Activities (cont.)<br />
Management Practice Inputs Outputs<br />
BAI07.08 Perform a post-implementation review.<br />
Conduct a post-implementation review to confirm<br />
outcome and results, identify lessons learned, and<br />
develop an action plan. Evaluate and check the actual<br />
performance and outcomes of the new or changed<br />
service against the predicted performance and<br />
outcomes (i.e., the service expected by the<br />
user or customer).<br />
From Description Description To<br />
APO11.04 Results of quality reviews<br />
and audits<br />
APO11.05 � ���� ������ �� �������<br />
delivery failures<br />
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service delivery<br />
quality monitoring<br />
Post-implementation<br />
review report<br />
BAI01.13<br />
BAI01.14<br />
Remedial action plan BAI01.13<br />
BAI01.14<br />
BAI05.05 Success measures<br />
and results<br />
Activities<br />
1. Establish procedures to ensure that post-implementation reviews identify, assess and report on the extent to which:<br />
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2. Consult business process owners and IT technical management in the choice of metrics for measurement of success and achievement of<br />
requirements and benefits.<br />
3. Conduct the post-implementation review in accordance with the organisational change management process. Engage business process owners and<br />
third parties, as appropriate.<br />
4. Consider requirements for post-implementation review arising from outside business and IT (e.g., internal audit, ERM, compliance).<br />
5. Agree on and implement an action plan to address issues identified in the post-implementation review. Engage business process owners and<br />
IT technical management in the development of the action plan.<br />
BAI07 Related Guidance<br />
Related Standard Detailed Reference<br />
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PMBOK PMBOK quality assurance and acceptance of all products<br />
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Personal Copy of: Mr. Dong Hong Wang