Enabling Processes

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Align, Plan and Organise APO08 RACI Chart Key Management PracticeBoard APO08.01 Understand business expectations. APO08.02 Identify opportunities, risk and constraints for IT to enhance the business. APO08.03 Manage the business relationship. APO08.04 Co-ordinate and communicate. APO08.05 Provide input to the continual improvement of services. 90 : ENABLING PROCESSES Chief Executive Officer Chief Financial Officer Chief Operating Officer Business Executives APO08 Process Practices, Inputs/Outputs and Activities Business Process Owners Strategy Executive Committee �� Chief Risk Officer Chief Information Security Officer Architecture Board Enterprise Risk Committee Head Human Resources Compliance Audit Chief Information Officer C C C C R C C C C C A C R R C R R R I I I R R C I C C A R R R R C C C R R I A R R R R I R R R I A R R R C I C R I C C C A C R R R C C Management Practice Inputs Outputs APO08.01 Understand business expectations. �� business expectations for IT. Ensure that requirements are understood, managed and communicated, and their status agreed on and approved. From Description Description To APO02.05 Strategic road map Clarified and agreed-on business expectations Internal Activities 1. Identify business stakeholders, their interests and their areas of responsibilities. �� 3. Maintain an awareness of business processes and associated activities and understand demand patterns that relate to service volumes and use. 4. Clarify business expectations for IT-enabled services and solutions and ensure that requirements are defined with associated business acceptance criteria and metrics. 5. Confirm agreement of business expectations, acceptance criteria and metrics to relevant parts of IT by all stakeholders. 6. Manage expectations by ensuring that business units understand priorities, dependencies, financial constraints and the need to schedule requests. �� Personal Copy of: Mr. Dong Hong Wang Head Architect Head Development Head IT Operations Head IT Administration Service Manager Information Security Manager Business Continuity Manager Privacy Officer
APO08 Process Practices, Inputs/Outputs and Activities (cont.) CHAPTER 5 COBIT 5 PROCESS REFERENCE GUIDE CONTENTS Management Practice Inputs Outputs APO08.02 Identify opportunities, risk and constraints for IT to enhance the business. Identify potential opportunities for IT to be an enabler of enhanced enterprise performance. From Description Description To APO09.01 Identified gaps in IT services to the business APO09.04 � �� plans and remediations � �� performance reports APO11.05 Root causes of quality delivery failures Activities Agreed-on next steps and action plans 1. Understand technology trends and new technologies and how these can be applied innovatively to enhance business process performance. 2. Play a proactive role in identifying and communicating with key stakeholders on opportunities, risk and constraints. This includes current and emerging technologies, services and business process models. �� 5. Co-ordinate when planning new IT initiatives to ensure integration and alignment with the enterprise architecture. Management Practice Inputs Outputs APO08.03 Manage the business relationship. From Description Description To Manage the relationship with customers (business representatives). Ensure that relationship roles and responsibilities are defined and assigned, and communication is facilitated. DSS02.02 Classified and prioritised incidents and service requests Agreed-on key decisions Internal DSS02.06 � �� Complaint and escalation Internal satisfactory fulfilment or resolution � �� and incidents status DSS02.07 � �� and trends report � �� trends report Activities 1. Assign a relationship manager as a single point of contact for each significant business unit. Ensure that a single counterpart is identified in the business organisation and the counterpart has business understanding, sufficient technology awareness and the appropriate level of authority. 2. Manage the relationship in a formalised and transparent way that ensures a focus on achieving a common and shared goal of successful enterprise outcomes in support of strategic goals and within the constraint of budgets and risk tolerance. 3. Define and communicate a complaints and escalation procedure to resolve any relationship issues. �� review of new strategies or plans, etc.). 5. Ensure that key decisions are agreed on and approved by relevant accountable stakeholders. Personal Copy of: Mr. Dong Hong Wang Internal 91 Align, Plan and Organise
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Enabling Processes Personal Copy of
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ACKNOWLEDGEMENTS ISACA wishes to re
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ACKNOWLEDGEMENTS (CONT.) ACKNOWLEDG
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TABLE OF CONTENTS TABLE OF CONTENTS
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LIST OF FIGURES LIST OF FIGURES Fig
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CHAPTER 1 INTRODUCTION CHAPTER 1 IN
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CHAPTER 2. THE GOALS CASCADE AND ME
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CHAPTER 3 THE COBIT 5 PROCESS MODEL
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Enabler Performance Management CHAP
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CHAPTER 4 THE COBIT 5 PROCESS REFER
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CHAPTER 5 COBIT 5 PROCESS REFERENCE
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Generic Guidance for Processes CHAP
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EDM02 Process Practices, Inputs/Out
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BAI05 Process Practices, Inputs/Out
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DSS02 Process Practices, Inputs/Out
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DSS05 Process Practices, Inputs/Out
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MEA01 Process Practices, Inputs/Out
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APPENDIX A MAPPING BETWEEN COBIT 5
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APPENDIX B DETAILED MAPPING ENTERPR
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APPENDIX C DETAILED MAPPING IT-RELA
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Deliver, Service and Support Monito
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Enabling Processes

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