HP BladeSystem Onboard Administrator User Guide - HP Business ...

Insight Remote Support Service Events
Use the Remote Support Service Events page to monitor service events, send test events, or set maintenance
mode.
A service event is a hardware failure, for example, a problem with an enclosure power supply module or
enclosure fan module. When the BladeSystem Enclosure is registered with Insight Remote Support, service
events are logged and sent to HP. When HP receives a service event, a support case is opened and details
are displayed in the Service Event Log.
Using Maintenance Mode
Use Maintenance Mode when performing maintenance on a system. During this time, if a service event is
generated, the event will indicate that the system is in maintenance mode. This helps HP to determine whether
to open a service case. If maintenance mode is not turned off by the user explicitly during this time, it is turned
off automatically by Onboard Administrator after the selected amount of time has passed.
To use Maintenance Mode:
1. Select the Enable Maintenance Mode checkbox.
2. Select a time in the Expires in menu.
3. Click Apply.
Maintenance mode ends automatically when the selected amount of time has passed.
TIP: To end maintenance mode early, clear the Enable Maintenance Mode checkbox, and then
click Apply.
Sending a test service event
To verify that your Insight Remote Support configuration is correct, click Send Test Event to send a test event.
When the transmission is finished, the test event is listed in the Service Event Log.
Configuring the HP BladeSystem c7000 enclosure and enclosure devices 105