Rent arrears management practices in the housing association sector

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Topic guide: lawyer/advice agency interviews 134 1. What is your role and how long have you had that role? 2. Which court or courts do you usually attend on behalf of clients in relation to possession proceedings? 3. At what stage do you usually receive instructions from clients concerning rent possession proceedings taken by housing association? 4. In your experience, what impact do you think that the pre-action protocol has had on RSL practice in relation to possessions? Prompt: more contact; early intervention; provision of support (eg money advice, assistance with housing benefit); Children Act/community care assessments; withdrawing proceedings; DSS deductions . 5. At those courts that you usually attend, how would you characterise the approach of the DJs? Has this changed at all in the past three years (ie as a response to the PAP)? If so, how and why? 6. Over the past few years, have any other factors in your view altered the approach of RSLs either individually or as a sector to possession proceedings? Prompt: HRA; change in DJ approach . 7. Roughly, in what proportion of rent possession cases in which you act do RSLs rely on Ground 8 as opposed to Grounds 10 or 11? Has this changed at all in the past three years? If so, how and why? 8. If RSLs rely on Ground 8, is your perception that this is being used as a last resort after contact with the tenant?
9. If RSLs rely on Ground 8, what is the response of the DJ? How successful are you in opposing claims for possession based on Ground 8? 10. What is your perception of the response of the DJs in the courts that you usually attend to an application to suspend a warrant for possession? Is this different where there are successive applications? Rent arrears management practices in the housing association sector 135
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Rent arrears management practices i
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Contents Executive summary . . . .
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Executive summary Introduction This
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Key underlying factors were said to
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could, in part, reflect the growing
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overpayments and suspensions were p
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Chapter 1 Introduction 1.1 Backgrou
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arrears management and related aspe
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“… there may occasionally be ci
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under Article 8 of the Convention,
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y HAs . 37 The Circular informed as
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Pre-action protocol for possession
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The purpose of these interviews was
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Table 1.1 - Case Study HAs Organisa
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Chapter 2 Rent arrears management p
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Pawson et al’s study found that 9
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2.3 Rent arrears management practic
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this with any certainty . 69 Howeve
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authority can also lead to a lack o
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2.5 The use of Ground 8 Although th
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In the Hunter et al study, 97 which
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some comment on the effect of the P
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• Ground 8 provided certainty to
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There was a difference of opinion a
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3.3 The use of Ground 8 Whereas ans
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do so early enough, or at all . Cla
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Chapter 4 Rent collection and arrea
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4.3 Housing Benefit service perform
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Table 4.3 - Housing association evi
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As shown in Figure 4 .1, CORE data
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were collected for landlords with l
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Most associations report initiating
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5.2 Organisation of rent arrears ma
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Table 5.2 - Primary structure of ar
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Table 5.3 - Recent changes in organ
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Table 5.6 - Staff training provisio
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Within the transfer landlord cohort
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• Where arrears were accrued befo
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Table 5.9 - Estimated percentage of
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elatively high response rate achiev
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The survey sought to collect statis
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Ground 8 actions typically accounte
Page 85 and 86: How is the scale of Ground 8 use ch
Page 87 and 88: already routinely exercising the ac
Page 89 and 90: Chapter 6 Case study evidence Chapt
Page 91 and 92: Annex 2 outlines our method, includ
Page 93 and 94: a couple of weeks to three months)
Page 95 and 96: to officers and policies . Officers
Page 97 and 98: RM put it, “caused uproar from te
Page 99 and 100: preferred form of the organisation
Page 101 and 102: tenant contacts are now recorded on
Page 103 and 104: as a result, would make an order un
Page 105 and 106: use - in these cases, it is viewed
Page 107 and 108: g) The tenant perspective In each c
Page 109 and 110: Ground 8 was generally to scrutinis
Page 111 and 112: Ground 8 was said to be used as a
Page 113 and 114: The key stakeholders regarded the P
Page 115 and 116: ule it would not be used where HB w
Page 117 and 118: Table A1.1 - Evicted households by
Page 119 and 120: uncontactable as a result) . Where
Page 121 and 122: Just under half of all cases in the
Page 123 and 124: Annex 2 Case study HA selection Our
Page 125 and 126: Annex 3 Profile of case study housi
Page 127 and 128: However, after a review across its
Page 129 and 130: as developing joint working with th
Page 131 and 132: Annex 4 Case study topic guides HA
Page 133 and 134: 19. What has been your recent exper
Page 135: 12. How are your tenants helped wit
Page 139 and 140: 4 Tenant employment circumstances (
Page 141 and 142: 10 Value (£) of arrears at defined
Page 143 and 144: Our offices Maple House 149 Tottenh
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Rent arrears management practices in the housing association sector

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