Rent arrears management practices in the housing association sector

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138 7 What, if any support was offered to the tenant by the association? (tick all that apply) a) Welfare benefits advice b) Social support c) Referral for debt counselling d) Medical support e) Other – please type in brief details (7c detail) 8 Did the tenant attend court? a) Yes b) No 9 Previous interventions to address rent arrears a) Number of officer contacts with tenant prior to (last) NSP being served b) Number of officer contacts with tenant post-NSP c) Earlier repayment agreement reached with tenant (please check one box)? d) What assistance given with Housing Benefit? e) Possible repossession considered by management panel? – please tick if applicable f) Any previous (repossession) court hearings? – enter responses if applicable i. number ii. if any previous repossession hearings, what was the outcome of the last one (prior to the one resulting in eviction)? – please type in brief details
10 Value (£) of arrears at defined points (no £ sign, no pence, no commas please – eg 1534) a) when (last) NSP served b) on the date of (last) court hearing 11 Length of time tenant had arrears (months) a) when NSP served b) on the date of Hearing 12 If possession achieved under Ground 8, please state what specific factor(s) prompted the use of this Ground for this case? – please type in brief details 13 If possession achieved under Grounds 10 and/or 11, please state what specific factor(s) prompted the use of these Grounds for this case? – please type in brief details Rent arrears management practices in the housing association sector 139
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Rent arrears management practices i
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Contents Executive summary . . . .
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Executive summary Introduction This
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Key underlying factors were said to
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could, in part, reflect the growing
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overpayments and suspensions were p
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Chapter 1 Introduction 1.1 Backgrou
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arrears management and related aspe
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“… there may occasionally be ci
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under Article 8 of the Convention,
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y HAs . 37 The Circular informed as
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Pre-action protocol for possession
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The purpose of these interviews was
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Table 1.1 - Case Study HAs Organisa
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Chapter 2 Rent arrears management p
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Pawson et al’s study found that 9
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2.3 Rent arrears management practic
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this with any certainty . 69 Howeve
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authority can also lead to a lack o
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2.5 The use of Ground 8 Although th
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In the Hunter et al study, 97 which
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some comment on the effect of the P
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• Ground 8 provided certainty to
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There was a difference of opinion a
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3.3 The use of Ground 8 Whereas ans
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do so early enough, or at all . Cla
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Chapter 4 Rent collection and arrea
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4.3 Housing Benefit service perform
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Table 4.3 - Housing association evi
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As shown in Figure 4 .1, CORE data
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were collected for landlords with l
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Most associations report initiating
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5.2 Organisation of rent arrears ma
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Table 5.2 - Primary structure of ar
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Table 5.3 - Recent changes in organ
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Table 5.6 - Staff training provisio
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Within the transfer landlord cohort
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• Where arrears were accrued befo
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Table 5.9 - Estimated percentage of
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elatively high response rate achiev
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The survey sought to collect statis
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Ground 8 actions typically accounte
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How is the scale of Ground 8 use ch
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already routinely exercising the ac
Page 89 and 90: Chapter 6 Case study evidence Chapt
Page 91 and 92: Annex 2 outlines our method, includ
Page 93 and 94: a couple of weeks to three months)
Page 95 and 96: to officers and policies . Officers
Page 97 and 98: RM put it, “caused uproar from te
Page 99 and 100: preferred form of the organisation
Page 101 and 102: tenant contacts are now recorded on
Page 103 and 104: as a result, would make an order un
Page 105 and 106: use - in these cases, it is viewed
Page 107 and 108: g) The tenant perspective In each c
Page 109 and 110: Ground 8 was generally to scrutinis
Page 111 and 112: Ground 8 was said to be used as a
Page 113 and 114: The key stakeholders regarded the P
Page 115 and 116: ule it would not be used where HB w
Page 117 and 118: Table A1.1 - Evicted households by
Page 119 and 120: uncontactable as a result) . Where
Page 121 and 122: Just under half of all cases in the
Page 123 and 124: Annex 2 Case study HA selection Our
Page 125 and 126: Annex 3 Profile of case study housi
Page 127 and 128: However, after a review across its
Page 129 and 130: as developing joint working with th
Page 131 and 132: Annex 4 Case study topic guides HA
Page 133 and 134: 19. What has been your recent exper
Page 135 and 136: 12. How are your tenants helped wit
Page 137 and 138: 9. If RSLs rely on Ground 8, what i
Page 139: 4 Tenant employment circumstances (
Page 143 and 144: Our offices Maple House 149 Tottenh
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Rent arrears management practices in the housing association sector

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