Rent arrears management practices in the housing association sector

More documents

Recommendations

Info

Rent arrears management practices in the housing association sector This report presents findings from a study of housing associations’ practices in managing rent arrears, and the changes to law, policy and regulation that affect them. It identifies trends over the past few years, and sets out how housing associations use different procedures and grounds for possession.
Page 1 and 2:
Rent arrears management practices i
Page 3 and 4:
Contents Executive summary . . . .
Page 5 and 6:
Executive summary Introduction This
Page 7 and 8:
Key underlying factors were said to
Page 9 and 10:
could, in part, reflect the growing
Page 11 and 12:
overpayments and suspensions were p
Page 13 and 14:
Chapter 1 Introduction 1.1 Backgrou
Page 15 and 16:
arrears management and related aspe
Page 17 and 18:
“… there may occasionally be ci
Page 19 and 20:
under Article 8 of the Convention,
Page 21 and 22:
y HAs . 37 The Circular informed as
Page 23 and 24:
Pre-action protocol for possession
Page 25 and 26:
The purpose of these interviews was
Page 27 and 28:
Table 1.1 - Case Study HAs Organisa
Page 29 and 30:
Chapter 2 Rent arrears management p
Page 31 and 32:
Pawson et al’s study found that 9
Page 33 and 34:
2.3 Rent arrears management practic
Page 35 and 36:
this with any certainty . 69 Howeve
Page 37 and 38:
authority can also lead to a lack o
Page 39 and 40:
2.5 The use of Ground 8 Although th
Page 41 and 42:
In the Hunter et al study, 97 which
Page 43 and 44:
some comment on the effect of the P
Page 45 and 46:
• Ground 8 provided certainty to
Page 47 and 48:
There was a difference of opinion a
Page 49 and 50:
3.3 The use of Ground 8 Whereas ans
Page 51 and 52:
do so early enough, or at all . Cla
Page 53 and 54:
Chapter 4 Rent collection and arrea
Page 55 and 56:
4.3 Housing Benefit service perform
Page 57 and 58:
Table 4.3 - Housing association evi
Page 59 and 60:
As shown in Figure 4 .1, CORE data
Page 61 and 62:
were collected for landlords with l
Page 63 and 64:
Most associations report initiating
Page 65 and 66:
5.2 Organisation of rent arrears ma
Page 67 and 68:
Table 5.2 - Primary structure of ar
Page 69 and 70:
Table 5.3 - Recent changes in organ
Page 71 and 72:
Table 5.6 - Staff training provisio
Page 73 and 74:
Within the transfer landlord cohort
Page 75 and 76:
• Where arrears were accrued befo
Page 77 and 78:
Table 5.9 - Estimated percentage of
Page 79 and 80:
elatively high response rate achiev
Page 81 and 82:
The survey sought to collect statis
Page 83 and 84:
Ground 8 actions typically accounte
Page 85 and 86:
How is the scale of Ground 8 use ch
Page 87 and 88:
already routinely exercising the ac
Page 89 and 90:
Chapter 6 Case study evidence Chapt
Page 91 and 92:
Annex 2 outlines our method, includ
Page 93 and 94: a couple of weeks to three months)
Page 95 and 96: to officers and policies . Officers
Page 97 and 98: RM put it, “caused uproar from te
Page 99 and 100: preferred form of the organisation
Page 101 and 102: tenant contacts are now recorded on
Page 103 and 104: as a result, would make an order un
Page 105 and 106: use - in these cases, it is viewed
Page 107 and 108: g) The tenant perspective In each c
Page 109 and 110: Ground 8 was generally to scrutinis
Page 111 and 112: Ground 8 was said to be used as a
Page 113 and 114: The key stakeholders regarded the P
Page 115 and 116: ule it would not be used where HB w
Page 117 and 118: Table A1.1 - Evicted households by
Page 119 and 120: uncontactable as a result) . Where
Page 121 and 122: Just under half of all cases in the
Page 123 and 124: Annex 2 Case study HA selection Our
Page 125 and 126: Annex 3 Profile of case study housi
Page 127 and 128: However, after a review across its
Page 129 and 130: as developing joint working with th
Page 131 and 132: Annex 4 Case study topic guides HA
Page 133 and 134: 19. What has been your recent exper
Page 135 and 136: 12. How are your tenants helped wit
Page 137 and 138: 9. If RSLs rely on Ground 8, what i
Page 139 and 140: 4 Tenant employment circumstances (
Page 141 and 142: 10 Value (£) of arrears at defined
Page 143: Our offices Maple House 149 Tottenh
show all

Rent arrears management practices in the housing association sector

Create successful ePaper yourself

Delete template?

Save as template?