Rent arrears management practices in the housing association sector

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4.2 Rent collection and arrears management performance As shown in Table 4 .1, HAs’ rent arrears management performance has remained fairly steady over the past few years . However, there is considerable variation across the country . In 2007-08, while the average current tenant arrears 52 (general needs) figure for London associations was 6 .7%, the comparable figure, for associations operating in the south west, was only 3 .6% . In terms of association type, transfer organisations typically record lower arrears rates; the average for this class of association in 2007-08 was 4 .5% as compared with 6 .0% for “traditional” HAs . Table 4.1 – Trend in current tenant arrears, general needs housing, 2004-05 to 2007-08 2004–05 % 2005–06 % 2006–07 % 2007–08 % Mean 5 .6 5 .4 5 .4 5 .3 Top quartile 3 .5 3 .5 3 .3 3 .4 Bottom quartile 7 .1 7 .1 6 .5 6 .6 Source: Housing Corporation performance indicators Note: Figures show year-end rent arrears as % of rent collectable
4.3 Housing Benefit service performance The effectiveness of HB administration is an important factor influencing rent arrears management on the part of social landlords . Over the past few years Table 4.2 – Housing Benefit performance statistics, 2003-04 to 2007-08 the Benefits Service appears to have recorded a sustained trend of performance improvement in terms of the time taken to process new claims (see Table 4 .2) . An improving trend has also been established since 2005-06 in relation to the time taken to process changes in claimant circumstances . Average days to Percentage of new Average days to process changes in claims processed Year process new claims claimant circumstances within 14 days 2003-04 42 11 78 2004-05 36 10 84 2005-06 33 14 85 2006-07 29 11 89 2007-08 25 9 92 Source: DWP Housing Benefit performance statistics – http://www.dwp.gov.uk/asd/asd1/hb_ctb/performance.asp Rent arrears management practices in the housing association sector 53
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Rent arrears management practices i
Page 3 and 4: Contents Executive summary . . . .
Page 5 and 6: Executive summary Introduction This
Page 7 and 8: Key underlying factors were said to
Page 9 and 10: could, in part, reflect the growing
Page 11 and 12: overpayments and suspensions were p
Page 13 and 14: Chapter 1 Introduction 1.1 Backgrou
Page 15 and 16: arrears management and related aspe
Page 17 and 18: “… there may occasionally be ci
Page 19 and 20: under Article 8 of the Convention,
Page 21 and 22: y HAs . 37 The Circular informed as
Page 23 and 24: Pre-action protocol for possession
Page 25 and 26: The purpose of these interviews was
Page 27 and 28: Table 1.1 - Case Study HAs Organisa
Page 29 and 30: Chapter 2 Rent arrears management p
Page 31 and 32: Pawson et al’s study found that 9
Page 33 and 34: 2.3 Rent arrears management practic
Page 35 and 36: this with any certainty . 69 Howeve
Page 37 and 38: authority can also lead to a lack o
Page 39 and 40: 2.5 The use of Ground 8 Although th
Page 41 and 42: In the Hunter et al study, 97 which
Page 43 and 44: some comment on the effect of the P
Page 45 and 46: • Ground 8 provided certainty to
Page 47 and 48: There was a difference of opinion a
Page 49 and 50: 3.3 The use of Ground 8 Whereas ans
Page 51 and 52: do so early enough, or at all . Cla
Page 53: Chapter 4 Rent collection and arrea
Page 57 and 58: Table 4.3 - Housing association evi
Page 59 and 60: As shown in Figure 4 .1, CORE data
Page 61 and 62: were collected for landlords with l
Page 63 and 64: Most associations report initiating
Page 65 and 66: 5.2 Organisation of rent arrears ma
Page 67 and 68: Table 5.2 - Primary structure of ar
Page 69 and 70: Table 5.3 - Recent changes in organ
Page 71 and 72: Table 5.6 - Staff training provisio
Page 73 and 74: Within the transfer landlord cohort
Page 75 and 76: • Where arrears were accrued befo
Page 77 and 78: Table 5.9 - Estimated percentage of
Page 79 and 80: elatively high response rate achiev
Page 81 and 82: The survey sought to collect statis
Page 83 and 84: Ground 8 actions typically accounte
Page 85 and 86: How is the scale of Ground 8 use ch
Page 87 and 88: already routinely exercising the ac
Page 89 and 90: Chapter 6 Case study evidence Chapt
Page 91 and 92: Annex 2 outlines our method, includ
Page 93 and 94: a couple of weeks to three months)
Page 95 and 96: to officers and policies . Officers
Page 97 and 98: RM put it, “caused uproar from te
Page 99 and 100: preferred form of the organisation
Page 101 and 102: tenant contacts are now recorded on
Page 103 and 104: as a result, would make an order un
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use - in these cases, it is viewed
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g) The tenant perspective In each c
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Ground 8 was generally to scrutinis
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Ground 8 was said to be used as a
Page 113 and 114:
The key stakeholders regarded the P
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ule it would not be used where HB w
Page 117 and 118:
Table A1.1 - Evicted households by
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uncontactable as a result) . Where
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Just under half of all cases in the
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Annex 2 Case study HA selection Our
Page 125 and 126:
Annex 3 Profile of case study housi
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However, after a review across its
Page 129 and 130:
as developing joint working with th
Page 131 and 132:
Annex 4 Case study topic guides HA
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19. What has been your recent exper
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12. How are your tenants helped wit
Page 137 and 138:
9. If RSLs rely on Ground 8, what i
Page 139 and 140:
4 Tenant employment circumstances (
Page 141 and 142:
10 Value (£) of arrears at defined
Page 143 and 144:
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Rent arrears management practices in the housing association sector

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