107th IOC Session - LA84 Foundation

• Pick-up and return of equipment, such as rate
card cellular phones
• Repair or replacement of rented equipment
• Sale of telephone cards
Visits to the service centres/counters: 8,694
KDD and NTT telephone card sales 9,600
Requests for additional telephone circuits 166
Requests for additional cellular phones 504
Requests for additional pagers 211
Requests for additional Internet 153
provider service
(Figures for the period January 11 – February 28)
Network Management
The Network Management Centre (NMC)
was set up at the IBC as the control station for
the telecommunications system. Volunteers and
personnel from NAOC, contracted companies,
and sponsors were responsible for the maintenance
of the telecommunications system at each
venue. Operators of the audio systems and giant
video displays worked under the direction of the
venue production manager, but system maintenance
came under the jurisdiction of the
telecommunications managers. These managers
were required to submit a daily report to the
NMC and to report any irregular incidents immediately.
A 24-hour telecom help desk was set up at
the NMC to deal with telephone inquiries or
complaints. Language services at the help desk
included not only Japanese and English, but also
French, German, and Russian. It turned out,
however, that most of the inquiries were dealt
with in Japanese or English.
NMC
Max. number of staff at a given time 50
Area (approx.) 224m 2
Monitoring computers 50
Video monitors 130
100-inch giant video displays 3
Telecom Help Desk
Inquiries regarding usage or services 1,475
Complaints 416
10. Technology
The Network
Management Centre was
the control station for
telecommunications
systems.
229