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Chapter 4. Pilot Analysis, Findings and Discussion Adoption, Diffusion and Use of E-government
Hassan Al-Zaabi Services in Abu Dhabi Police Force
As the earlier formed theoretical framework in chapter 2 examines the adoption, diffusion and use of e-
services and ADPF being at earlier stages of development and implementation of e-services, it was felt
that this research is vital to ADPF e-services development. An added reason is that the principal
investigator of this research is being sponsored by ADPF and as the research has been progressing,
formal and informal conversations collated during data collection are provided to ADPF that has
ascertained the importance of this research. In the following sections details of the formation and
validation of the interview questions will be provided.
4.2.1 Forming Interview Questions
As mentioned earlier, propositions stated in chapter 2 were based on the theoretical, conceptual
framework. To determine its application to a real life situation interview questions were formed.
To gather the data a qualitative research approach to seek a deep and rich understanding of the process
changes was pursued. From the literature review (Kostopoulos, 2004; Sahraoui, 2005; Al-Moalla and
Li, 2010) it was found that there are fewer qualitative data studies on the UAE and a quantitative
approach would result in only identification of the factors but not a deep understanding; therefore, the
quantitative approach was dismissed. For this purpose, an interview consisting of 22 questions, was
utilised. For more information, please refer to Appendix IV for the example of the pilot questions used
during the interview. The interview questions were validated by 20 experts whose details are provided
in the following section. The questionnaire had two sections. The initial section contained nine
questions seeking demographics details. The subsequent section (question 10 to 22) consisted of open
ended questions that examined issues related with the constructs: trust of the internet, behavioural
intention, actual use, relative advantage, compatibility, image, perceived ease of use, perceived
usefulness and perceived behavioural control. The challenge that was encountered at this stage of the
research was to form questions that could be understood and answered by a lay person as well as an
expert. To overcome this challenge, the researcher applied questions that were simply worded and to
the point.
4.2.2 Verification and Validation of the interview questions
After developing the questions a verification and validation strategy was used, it is “generally
established through literature reviews and expert judges or panels” (Straub et al., 2004: 45). The period
to verify the questions was approximately for one month. For this purpose, in June 2011 the researcher
University of Hertfordshire 2013 Page 95