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Appendices Adoption, Diffusion and Use of E-government
Hassan Al-Zaabi Services in Abu Dhabi Police Force
Reliability of
traditional methods
Limited ability of eservices
Manual and traditional
procedures, such as, paper
transactions, written notes, face
to face communications and
telephone conversations were
seen more reliable than eservices.
For example it was
said that computers might get
damaged from electricity faults
or viruses
E-services is seen by some of
the staff members as a restricted
and limited method to deal with
different issues in ADPF.
University of Hertfordshire 2013 Page 339
Some of the participants with
low level of education and
little internet experience rely
and prefer using paper based
transactions rather than
computers and e-services
Majority of male participants
with low level of education
and considered as low level
staff argued that e-services
have a limited ability and they
can perform better without
using it
When examining RA in the four case studies, nine themes were identified; confidentiality of data, speed of e-services, transparency of e-services,
remote communications, limited ability of e-services, reliability of traditional methods, favour of traditional communications, availability of e-
services and social relationships. An explanation of each theme is also given in the above table. When examined more closely, all four departments
displayed confidentiality of data. Which showed that it is considered important when compared to paper documents that can be read by anyone,
therefore provide more privacy to data. Other themes, such as availability of e-services were only found in the IT department. Male staff members
with different organisational level discussed about how staff members can access information using the e-services at any time. Another example of
a theme is the limited ability of e-services in the policing operations department, where the majority of male participants with low level of
education and categorised as low level staff argued that e-services have a limited ability for their purpose and they can perform better without using
it.