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Chapter 6. Evaluation and Discussion Adoption, Diffusion and Use of E-government
Hassan Al-Zaabi Services in Abu Dhabi Police Force
Training seemed to be extremely important to increase staff knowledge and confidence when using e-
services. It was found that most of the e-service users learned to use e-services after attending some
training and informing sessions. However, some with no or little computer and internet experience
needed more training than others. Some also said that using e-services required new computer skills
that they did not have. It was concluded that increasing staff computer skills will increase their
confidence; thereby, influencing staff to use the e-services.
With regards to this view, all 12 participants had agreed and spoke of the importance of training and its
being mandatory to all staff members in ADPF.
6.1.2 Transferability
As stated earlier by Devers (1999: 1165) transferability is “the extent to which findings can be
transferred to other settings. In order for findings to be transferable, the contexts must be similar”.
Walsham (1995) argued that generalisation could occur even when examining single case studies.
However, to have more reliable findings that can be generalised, this study has formed a theoretical
framework to examine e-government adoption and tested it in four different case studies. Furthermore,
findings could also be used in other cases with similar context, such as other public organisations in
UAE, Gulf Region or even in the Middle East. This research has used Yin‟s recommendations and
examined multiple case studies. Yin (2009: 44) gave an example about a case study that examined a
specific neighbourhood and stated that findings of this study should also be tested in a second or third
neighbourhood to find out if the findings are also applicable to the other neighbourhoods to ensure
generalisation.
Lee and Baskerville (2003: 241) added that whether qualitative or quantitative research was being
utilised, generalisation can occur after being “empirically tested and confirmed”. Furthermore, Lee and
Baskervillie (2003: 241) also argued that to ensure generalisation in new settings, another method is
that “scientific researchers and practitioners can work as a team, share responsibility, regard the theory,
apply it and then improve it over successive cycles of application and reflection until the practitioner-
defined problem is adequately addressed”. This method will be applied to other ADPF departments
following the completion of this PhD. By doing so, generalisations of the findings can be obtained.
This explanation has now concluded the evaluation aspect of this research. For this chapter the
researcher also examined the research findings and compared them with other e-government adoption
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