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Chapter 6. Evaluation and Discussion Adoption, Diffusion and Use of E-government
Hassan Al-Zaabi Services in Abu Dhabi Police Force
and opportunities to use e-services and computers are provided to all staff members, e-services use
within ADPF would increase.
An added finding was that support from ADPF and the IT department to provide sufficient budgets
(money) and employees to implement new e-services and regular updates are crucial. This will lead to
better e-services standards and suitable environments encouraging all staff members from different
departments to use the e-services.
This finding was also accepted by participants and most argued that without the right IT infrastructure
e-services will not operate effectively. “Yes I understand what do you mean, because if everyone had
their own computer they will use it even if they were curious and only want to try it. And about the
second point if there are no faults and problems with the e-services and network and it work perfectly
then no one will complain that it is slow or the server is down, this will encourage them to use it.”
(Female participant from the IT department, 31-40 years old, bachelor degree, middle level individual,
has more than 10 years of internet experience).
One of the participants (male, from the policing operations department, 51-60 years old, bachelor
degree, high level individual, has 2-3 years of internet experience) did not agree with the technology
facilitating conditions. He argued that some of the tasks in the police are not administrative and using
computers or e-services will not help. “You said that some staff work outside their offices and in
charge of different security tasks. So this person does not need it even if you give him access to any
computer.” The researcher then explained that changes to work tasks in the police can be applied in the
near future and new e-services can also be implemented that can target staff working outside their
offices; for example, for live reporting of incidents that can be sent directly to the police central
operations an e-service would be effective and efficient. Therefore, the current research is considering
the adoption of e-services from a general view; however, the next phase should examine each
department in ADPF individually and then improvements can occur so that all staff can benefit from
the advantages of the e-services. What is learnt from this is that there was agreement with some of the
researcher‟s findings, but not completely.
Proposition 10: Self-efficacy will have a positive influence on the behavioural intention to adopt and
use of e-services. However, this influence is moderated by some of the demographic factors.
University of Hertfordshire 2013 Page 210