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Appendices Adoption, Diffusion and Use of E-government Hassan Al-Zaabi Services in Abu Dhabi Police Force AU [10a] When did you begin using the e-services (Year or date if you remember)? Was it adopted immediately after it was introduced in Abu Dhabi Police or did it take you some time to use? Why? …………………………………………………………………………………………………………… AU [10b] Based on question 10a, do you use the e-service for work purposes or personal use? …………………………………………………………………………………………………………… AU [10c] How often do you use this e-service for personal use? Example? In a day: …………………………………..…………..…………..…………..…………..…………..….. In a week: ……..…………..…………..…………..…………..…………..…………..…………..……… In a month: ……………………………………..…………..…………..………………..…………..…… AU [10d] How often do you use this e-service for work purposes? Example? In a day: …………………………………..…………..…………..…………..…………..…………..….. In a week: ……..…………..…………..…………..…………..…………..…………..…………..……… In a month: ……………………………………..…………..…………..………………..…………..…… BI [11] If a new online service is to be introduced in the organisation, such as, online social networks, would you; (choose 1 of the following) be the first to use it wait to see if others will use it and then use it wait for an order to come and then use it refuse to use it and find other ways to overcome using it Please state why? …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… RA [12] Do you think the internal e-services (give an example) are better than the traditional communication channels of the telephone or face-to-face interaction? Why do you think so? Can you give me an example please? …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… COMPA [13] Can you briefly describe your work routine? Having described your work routine does the e-service fit in with your lifestyle? Or do you prefer other methods? What other methods? Why do you view them as better fitting with your life style? …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… University of Hertfordshire 2013 Page 301
Appendices Adoption, Diffusion and Use of E-government Hassan Al-Zaabi Services in Abu Dhabi Police Force IMG [14a] Do you think staff members using the internal e-services are; more valued in the organisation by colleagues of the same level more valued by higher level colleagues and called upon to important decisive meetings experienced and knowledgeable in computer and internet usage considered smarter than other staff members Other, please specify …………………………………………………………………………………. IMG [14b] Please state why do you think so and how did you determine this? Can you give me any example? …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… PEOU [15a] If you are using any of the e-services, how many attempts did you have before you began using the e-service? Are they easy to use compared to internet usage in general? How? Could you give me an example? …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… PEOU [15b] Did you need any training courses before using any of the e-services? If so, what training courses did you attend and how did they help you with using the e-services? …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… PEOU [15c] If you have completed any training course before using these e-services, do you know how to use all the functions of the e-service well, or do you still need more training? …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… PEOU [15d] How often do you seek help or advice regarding the e-services in a week? Always Often Sometimes Rarely Never University of Hertfordshire 2013 Page 302
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Adoption, Diffusion and Use of E-Go
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Adoption, Diffusion and Use of E-go
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Chapter 1. Introduction Adoption, D
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Chapter 2. Literature Review Adopti
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Chapter 3. Research Methodology Ado
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Chapter 4. Pilot Analysis, Findings
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Chapter 5. Final Study Analysis, Fi
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Chapter 6. Evaluation and Discussio
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Chapter 7. Summary and Conclusions
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References Adoption, Diffusion and
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