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Chapter 4. Pilot Analysis, Findings and Discussion Adoption, Diffusion and Use of E-government
Hassan Al-Zaabi Services in Abu Dhabi Police Force
services. Comparatively, some of the older staff members displayed confidence; however, it was
observed that it took them more time to use the e-service and the process did not seem easy and smooth
compared to the younger staff members.
In general and based on most of the participant‟s response using the e-services, the main identified
theme in this section was the simplicity of the e-services seen by staff members in the security
information department.
Most offices in security information department had computers, printers and fax machines.
Furthermore, no one of the participants had ever complained about any electricity or network faults,
which shows that they are not facing any issue when it comes to technology facilitating conditions.
4.5.2 Case Study 2 (IT & Communications Department)
Ten participants were involved in the pilot study that was in the IT and communications department:
six males and four females. Their education and level in organisation varied; for example, one had a
postgraduate degree, two with bachelors, four high diploma, one high school certificate and two below
high school.
Furthermore, five out of ten were categorised as low level staff, three middle level staff and two high
level staff. All participants had more than three year‟s personal use internet experience. This shows that
most staff in this department are used to the internet; however, because the e-services are recently
introduced, the usage of internet for work purposes is less (seven out of ten have less than three years‟
experience) and only currently used.
Based on the participant‟s interviews all ten have already used some of the e-services. Details of
participants are shown in table 4.9.
Details of participants in “IT & Communications Department” using current e-services
Gender Age Education level Monthly income (UAE Dhs) Level in organisation
Male 41-50 Bachelor More than 50,000 High
Male 31-40 Post graduate 40,000-49,000 High
Male 20-30 High Diploma 20,000-29,000 Middle
Male 20-30 High Diploma 10,000-19,000 Low
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