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Appendices Adoption, Diffusion and Use of E-government Hassan Al-Zaabi Services in Abu Dhabi Police Force First Level Themes E-service training Complexity of eservices and computers First Level Themes Confidentiality of data Remote communications Second Level Themes E-service training is not needed Training is not enough, e-services are difficult to use Second Level Themes Provide high level of security for all information Important for online data exchange Perceived Ease of Use – Security Information Department Third Level Themes Example of Data Extract Codes and more Details Staff from both gender, with high level of education, middle and high level individual and have internet experience did not need to attend any training to use the e-services Older staff from both genders, with low level of education and categorised as low level staff found e-services difficult even after attending training courses “I don‟t remember how many attempts but it was only few times…No, I didn‟t need training courses because I know how to use it…” “I ask other colleagues for help very rarely when I first used the e-services, but not now…” (Male, 31-40, postgraduate, middle level, more than 10 years internet experience) “…it took me time to learn and understand about some e-services. Yes of course, training courses are important and I have attended one about the correspondence system…I understood it better after training but not everything. It is difficult to know about it only from training and lecturing. It is better when you use it by yourself later at work” (Male, 41-50, below high school, low level, 3-5 years internet experience) University of Hertfordshire 2013 Page 327 Code: PEOU/SID-No training Help needed at the beginning, however, it is easy to use and no need for training session. Code: PEOU/SID-Difficultly of eservices Training is important, however it is not enough to know everything about e-services Perceived Usefulness – Security Information Department Third Level Themes Example of Data Extract Codes and more Details Most male participants, different age groups, with high level of education and categorised as high level individuals talked about the usefulness of e-services for privacy issues Most staff categorised as low level staff with internet experience argued how e-services are useful when it comes on online data exchange Participants had explained how using e-services provides a higher level of security to information, where different transactions are stored in computers rather than storing them in paper files. Talked about the benefit and speed of the process when using e-services rather than sending and enquiring about different transactions manually. Code: PU/SID-protects data Suggests that using e-services protects data more than using other paper based methods. Code: PU/SID-send and receive remotely Suggests that online procedures for confidential documents are faster, therefore, useful.
Appendices Adoption, Diffusion and Use of E-government Hassan Al-Zaabi Services in Abu Dhabi Police Force Existing work practice Specifications of e-services First Level Themes Trust of higher management Reliability and reputation of eservices Lack of usefulness of e-services led to not using it at work The important options that eservice provides are useful for staff Second Level Themes Staff were comfortable with eservices and talked about their trust towards ADPF Discussions about the reliability of eservices and also how reputation can affect the adoption Staff members whether they were using or not using the e-services, categorised as low and middle levels argued that not all e-services are useful Most participants regardless of demographic details had discussed the benefits and usefulness of e-services when it came to its specifications. “No it is not useful for everyone; there are few e-services comparing to the work we have. Maybe because we are still new and in future when there are more new e-services it will be better…” (Male, 41-50, bachelor, middle level, 3-5 years of internet experience). “…it is like avoiding unneeded steps in the process, so it should be faster” (Female, 31-40, postgraduate, middle level, more than 10 years internet experience). University of Hertfordshire 2013 Page 328 Code: PU/SID-few number eservices E-services seem useful only to specific departments because of the few number of e-service. Code: PU/SID-less steps e-services Less steps therefore, faster when using the e-services. Trustworthiness – Security Information Department Third Level Themes Example of Data Extract Codes and more Details All participants whether using or not using the e-services, and regardless of their demographics argued that details processed by means of e-services are safe. Younger participants talked about how e-services are reliable for their work. However, some of the older participants did not trust the e-services because of what they heard from their colleagues “Yes it is safe, I don‟t know if you met them but we have a full subdivision only for security in internal networks and communications…” (Male, 31-40, postgraduate, high level, more than 10 years of internet experience) E-services are reliable and can deal with different transactions efficiently. On the other hand, some of the older participants said that they have not use the e-services because they have heard that sometimes the internet connection is slow and this could affect some of the transactions being processed Code: TRUST/SID-trust of ADPF Information are kept safe therefore, being trusted Code: TRUST/SID-trust of e-services Code: TRUST/SID-reputation of eservices Some trust the reliability and others are not sure but influenced by its reputation
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Adoption, Diffusion and Use of E-Go
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Adoption, Diffusion and Use of E-go
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Chapter 1. Introduction Adoption, D
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Chapter 2. Literature Review Adopti
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Chapter 3. Research Methodology Ado
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Chapter 4. Pilot Analysis, Findings
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Chapter 5. Final Study Analysis, Fi
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Chapter 6. Evaluation and Discussio
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Chapter 7. Summary and Conclusions
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References Adoption, Diffusion and
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Appendices Adoption, Diffusion and
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