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Chapter 5. Final Study Analysis, Findings and Discussion Adoption, Diffusion and Use of E-government
Hassan Al-Zaabi Services in Abu Dhabi Police Force
When considering internet experience in general and the education level of participants, it was noticed
that most of the participants with higher level of education, such as, postgraduate and undergraduate
qualifications used the internet more than others. A possible explanation could be attributed to the
internet being used for research purposes during their university studies.
Figure 5.3 below illustrates the age ranges of staff members using and not using the e-services where
slight differences between the two categories emerged.
Figure 5.3: Age range of staff members in the SID
Having examined the demographics, the proceeding sections examine each theoretical construct
obtained from the earlier formed conceptual framework.
5.2.1.1 Relative Advantage
18-20 10%
12%
Relative advantage is defined earlier as “the degree to which an innovation is perceived as being better
than the idea it supersedes” (Rogers, 2003: 15).
When comparing between enquiring, processing and accomplishing transactions procedures in online
and paper based environments, diverse discussions and themes arose. A question asked during the
interviews was; “Do you think the internal e-services are better than the traditional communication
channels of the telephone or face-to-face interaction? And why do you think so?”
University of Hertfordshire 2013 Page 146