Download - University of Hertfordshire Research Archive

Chapter 5. Final Study Analysis, Findings and Discussion Adoption, Diffusion and Use of E-government
Hassan Al-Zaabi Services in Abu Dhabi Police Force
undertaken from time to time. This will provide useful e-services that will be required by any
department and therefore, increase its usage.
In technology facilitating conditions, it was observed that ADPF had up-to-date IT infrastructure that
has the latest fibre optics cable networks, with large computer servers that can handle all kinds of
traffic loads on the network. This shows that any e-service user will not struggle with the speed of
communication because of the IT infrastructure used in ADPF, and therefore, could encourage e-
service usage in an indirect way.
Furthermore, computers, laptops and printers are available in most of the offices in the IT and strategy
department. However, this was not the case in other departments, such as the operations department.
This is also one of the main reasons for not using e-services by most staff in the operations department.
This construct was identified important and included in the final framework.
Finally, self-efficacy was examined by asking participants about training sessions when using the e-
services. It was noticed that staff with internet experience and high education levels were more
confident with e-services and did not need to attend any training sessions. On the other hand,
participants with low level of education and no or little internet experience found regular training
necessary. Furthermore, some departments, such as the IT provide different training sessions from time
to time to all its staff members, unlike staff from other departments where it was noticed that it is more
difficult to apply and attend training sessions related to any e-service. This concludes that providing
training and increasing the confidence of staff members in using computers and internet will encourage
staff to use the e-services.
5.5 Propositions and Conceptual Framework
In chapter 2, section 2.9, theoretical propositions based on the literature were formed. However, after
the pilot study some of the propositions were refined and discussed in chapter 4, section 4.9.
In this section pattern matching was conducted where the propositions formed in chapter 4 were
compared to the final findings of this research. This assisted in further refinement of some of the
propositions. All the propositions and their literature were discussed in depth in chapter 2. To prevent
repetition the propositions in this section will be discussed in terms of the findings of this research. The
University of Hertfordshire 2013 Page 191